Joblaze summary

The Principal Strategic Customer Consultant at Bloomreach focuses on enhancing customer engagement through strategic testing roadmaps and actionable recommendations that align with business objectives. This role requires a strong understanding of SaaS and eCommerce, particularly in search and product discoverability, along with excellent communication skills to engage with executive-level clients. Ideal candidates will have significant experience in a similar capacity, demonstrating an entrepreneurial mindset and a data-driven approach to decision-making. The position operates within a collaborative team structure, partnering closely with account managers and engineers to drive measurable ou

Joblaze insights

Listed 16 days ago — first seen on Joblaze October 25, 2026. Last confirmed on BloomReach's careers page November 4, 2026.
Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
Starts above 12% of 41 comparable principal sales/marketing roles in United States we track (median $153,900 across 18 companies).
AI/ML appears in 21.6% of 51 comparable principal sales/marketing roles in United States; SaaS appears in 9.8% of 51 comparable principal sales/marketing roles in United States.

Quick facts

Is the Principal Strategic Customer Consultant role remote?: Yes — BloomReach lists this as a fully remote position.
What's the salary range?: BloomReach lists $110,000–$140,000 for this role.
How much experience is required?: 7–10 years of relevant experience for this Principal Strategic Customer Consultant role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, Ecommerce, SaaS.
What seniority level is this role?: BloomReach targets principal-level candidates for this position.
Is this full-time or contract?: Full-time for this Principal Strategic Customer Consultant role at BloomReach.

From the original posting

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

About the Role:

We are seeking a Principal Strategic Customer Consultant to deliver value through our products via strategic testing roadmaps, recommendations that achieve their business goals, and ensuring ROI is clean and undeniable. This role exists at the intersection of deep product expertise and applied business strategy — working with a small portfolio of enterprise accounts to diagnose where they are, challenge where they're headed, and drive measurable change in how they use Bloomreach Discovery to compete.

You'll operate as a trusted advisor at the executive level, pairing with an Account Manager and Forward Deployed Engineer to form a dedicated account pod. While your FDE partner owns the technical architecture and implementation depth, you own the strategic relationship, the success plan, and the business outcomes your customers are accountable for.

This is a role for someone who shows up to customer meetings with a point of view — not just a product update.

Key Responsibilities:

Become an expert in Bloomreach products and craft joint roadmap plans with our key customers.
Partner with Product to understand the evolving product roadmap, influence prioritization through customer evidence, and develop strategies for adoption of new capabilities.
Value & ROI demonstration — Develop repeatable approaches to value measurement and reporting that demonstrate ROI, support retention, and uncover expansion opportunities.
Understand deep technical nuances of the products, yet be comfortable with executive communications and high-level strategies
Develop a culture of continuous testing within your book of business
Deliver high impact value reporting to your customers
Feature adoption — driving usage and communicating value of each new release
QBR / EBR prep, facilitation, and data ownership (AM owns commercials)
At like a business owner over your book of business, and be hyper focused on gross retention and commercial risks
Lead executive-level strategic discussions that move beyond product performance to business priorities, investment decisions, and long-term growth.

Qualifications:

Bachelor’s degree in computer science, engineering, business, operations, or a related field. Master’s degree is a plus.
7-10 years of experience in SaaS or eCommerce, specifically within Search and Product Discoverability
Excellent executive communication skills, comfortable presenting to executive audiences at Fortune 10 companies.
Comfortable having technical conversations but can also develop a winning strategy.
Entrepreneurial mindset, with a high level of energy, dedication, and an unrelenting drive to succeed and win
Analytics background - comfortable finding stories within the data and have used tools like Tableau and Redshift

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $110,000-$140,000, plus bonus & RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

Health care including medical, dental, and vision insurance
401k plan with employer contribution

#LI-AB1

More things you'll like about Bloomreach:

Culture:

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

Personal Development:

We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Well-being:

The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

Compensation:

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

#LI-Remote

Standard company text repeated across BloomReach's postings is omitted here.

Principal Strategic Customer Consultant