Renewals Manager
Join Eve as a Renewals Manager to drive customer retention and build scalable renewal processes in a fast-growing legal tech company.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Run auto-renewal processing
- Manage renewals across scaled book
- Support T-120 Renewal Briefs
- Contribute to the build roadmap
- Work with CSMs, AEs, deal desk, and Finance
Must have
- Process Oriented
- Commercial Instinct
- Communication skills
- Grit and Ambition
- Tool Fluency
Nice to have
- Hands-on time in a CS platform
- Comfort working with usage data
- Exposure to the contract lifecycle
AI in the day-to-day
Use AI tooling to move faster on account research, proposal drafting, forecast summaries, and customer outreach.
Requirements
- Experience
- 1–3 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Renewals Manager at Eve is responsible for overseeing the operational aspects of contract renewals, ensuring timely processing and maintaining high retention rates. This role requires proficiency in SaaS tools and a strong commercial instinct to navigate customer relationships effectively. Ideal candidates will have 1-3 years of experience in renewals or customer success, with a desire to contribute to building a scalable renewals function in a fast-growing legal tech environment. Eve's focus on AI integration in workflows sets the stage for innovative approaches in customer engagement.
Joblaze insights
- Listed yesterday on Joblaze — tracked directly from Eve's career page.
- Eve has 37 other open roles including Senior Manager, Lifecycle & Retention, Director of Video Storytelling, Enterprise Customer Success Manager.
- 5136 active AI/ML roles on Joblaze right now.
- 1494 active SaaS roles on Joblaze right now.
- 114 active Customer Success roles on Joblaze right now.
- Typical AI/ML salary we track runs $140,000–$231,000 (median $180,000, across 2232 roles). See AI/ML salary trends
Quick facts
- Is the Renewals Manager role remote?
- Yes — Eve lists this as a fully remote position.
- How much experience is required?
- 1–3 years of relevant experience for this Renewals Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Customer Success, SaaS, Sales Operations.
- What seniority level is this role?
- Eve targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Renewals Manager role at Eve.
From the original posting
About Eve
Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.
Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast.
Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed.
Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up.
AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
Explosive growth: We are growing 2X revenue Quarter over Quarter.
What You'll Do:
- Own the Ops Layer of Renewals: Run auto-renewal processing, forecast hygiene, and contract audits across the book. Help the team hit 95%+ on-time renewal close by T-30 with zero lapses on Enterprise accounts.
- Partner on the Scaled Renewal Motion: Work alongside the Scaled CSM to manage renewals across our scaled book. Blend automation with light-touch commercial execution to keep Gross Retention at 97%+.
- Support Enterprise Renewal Strategy: Partner alongside the Renewals Team Lead on T-120 Renewal Briefs, commercial prep, and account research. You pull the data, draft the documents, and help set up the commercial conversation.
- Grow Into Account Ownership: Ramp into A2 coverage through your first quarter. By the end of Q2, run A2 renewals and complex mid-market escalations independently, contributing to Enterprise Gross Retention of 93%+.
- Contribute to the Build Roadmap: Help ship the playbooks, tooling, and documentation that make Eve's renewals function scalable. You're the first renewal hire, so you're building the function alongside the Renewals Team Lead, not just executing against what's there.
- Run With GTM: Work shoulder to shoulder with CSMs, AEs, deal desk, and Finance. Make the handoffs clean and the paper fast so customers feel one team, not three.
- Bring an AI-Forward Approach: Use AI tooling to move faster on account research, proposal drafting, forecast summaries, and customer outreach. Help define what a modern renewals function looks like when AI is built into the workflow.
What We're Looking For:
- Process Oriented: You thrive in structure and build it where it's missing. You can hold dozens of moving pieces in motion without dropping the thread.
- Commercial Instinct: You know how to work with customers. You can walk them through pricing, handle objections, and negotiate terms without losing the relationship.
- Communication: You're clear and compelling in writing and on calls. Your proposals land, your internal updates are sharp, and customers feel heard, not pitched.
- Grit and Ambition: You want to help build something, not just execute against someone else's playbook. You push through the messy middle and want to grow into more scope over time.
- Tool Fluency: You pick up new SaaS tools fast. Hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce) is an advantage.
- Legal Industry Curiosity: You don't need to know plaintiff law, but you're eager to understand how our customers practice it.
- AI-Forward Mindset: You believe AI changes how customer-facing teams work and you want to help shape how Eve's renewals function runs on top of it.
Preferred Qualifications:
- 1-3 years in SaaS renewals, customer success operations, sales operations, or account management
- Hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce)
- Comfort working with usage data, product signals, and forecast inputs
- Exposure to the contract lifecycle: proposals, redlines, signature workflow
Benefits
💰 Competitive Salary & Equity
💹 401(k) Program with Employer Matching
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚗 Commuter Benefits*
🧑💻 Autonomous Work Environment
🖥️ Workplace Setup Reimbursement
🏠 Telecomm Stipend
🏝 Flexible Time Off (FTO) + Holidays
🚀 Quarterly Team Gatherings
🥪 In office Perks*
Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter.
We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.