Renewals Manager
Join Eve as a Renewals Manager to drive customer retention and build scalable renewal processes in a fast-growing legal tech company.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Run auto-renewal processing
- Manage renewals across scaled book
- Support T-120 Renewal Briefs
- Contribute to the build roadmap
- Work with CSMs, AEs, deal desk, and Finance
Must have
- Process Oriented
- Commercial Instinct
- Communication skills
- Grit and Ambition
- Tool Fluency
Nice to have
- Hands-on time in a CS platform
- Comfort working with usage data
- Exposure to the contract lifecycle
AI in the day-to-day
Use AI tooling to move faster on account research, proposal drafting, forecast summaries, and customer outreach.
Requirements
- Experience
- 1–3 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Renewals Manager at Eve is responsible for overseeing the operational aspects of contract renewals, ensuring timely processing and maintaining high retention rates. This role requires proficiency in SaaS tools and a strong commercial instinct to navigate customer relationships effectively. Ideal candidates will have 1-3 years of experience in renewals or customer success, with a desire to contribute to building a scalable renewals function in a fast-growing legal tech environment. Eve's focus on AI integration in workflows sets the stage for innovative approaches in customer engagement.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 11, 2026. Last confirmed on Eve's careers page November 2, 2026.
- AI/ML appears in 13.6% of 1667 comparable mid sales/marketing roles in United States; Sales Operations appears in 0.3% of 1667 comparable mid sales/marketing roles in United States.
Quick facts
- Is the Renewals Manager role remote?
- Yes — Eve lists this as a fully remote position.
- How much experience is required?
- 1–3 years of relevant experience for this Renewals Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Customer Success, SaaS, Sales Operations.
- What seniority level is this role?
- Eve targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Renewals Manager role at Eve.
From the original posting
About Eve
Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.
What You'll Do:
- Own the Ops Layer of Renewals: Run auto-renewal processing, forecast hygiene, and contract audits across the book. Help the team hit 95%+ on-time renewal close by T-30 with zero lapses on Enterprise accounts.
- Partner on the Scaled Renewal Motion: Work alongside the Scaled CSM to manage renewals across our scaled book. Blend automation with light-touch commercial execution to keep Gross Retention at 97%+.
- Support Enterprise Renewal Strategy: Partner alongside the Renewals Team Lead on T-120 Renewal Briefs, commercial prep, and account research. You pull the data, draft the documents, and help set up the commercial conversation.
- Grow Into Account Ownership: Ramp into A2 coverage through your first quarter. By the end of Q2, run A2 renewals and complex mid-market escalations independently, contributing to Enterprise Gross Retention of 93%+.
- Contribute to the Build Roadmap: Help ship the playbooks, tooling, and documentation that make Eve's renewals function scalable. You're the first renewal hire, so you're building the function alongside the Renewals Team Lead, not just executing against what's there.
- Run With GTM: Work shoulder to shoulder with CSMs, AEs, deal desk, and Finance. Make the handoffs clean and the paper fast so customers feel one team, not three.
- Bring an AI-Forward Approach: Use AI tooling to move faster on account research, proposal drafting, forecast summaries, and customer outreach. Help define what a modern renewals function looks like when AI is built into the workflow.
What We're Looking For:
- Process Oriented: You thrive in structure and build it where it's missing. You can hold dozens of moving pieces in motion without dropping the thread.
- Commercial Instinct: You know how to work with customers. You can walk them through pricing, handle objections, and negotiate terms without losing the relationship.
- Communication: You're clear and compelling in writing and on calls. Your proposals land, your internal updates are sharp, and customers feel heard, not pitched.
- Grit and Ambition: You want to help build something, not just execute against someone else's playbook. You push through the messy middle and want to grow into more scope over time.
- Tool Fluency: You pick up new SaaS tools fast. Hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce) is an advantage.
- Legal Industry Curiosity: You don't need to know plaintiff law, but you're eager to understand how our customers practice it.
- AI-Forward Mindset: You believe AI changes how customer-facing teams work and you want to help shape how Eve's renewals function runs on top of it.
Preferred Qualifications:
- 1-3 years in SaaS renewals, customer success operations, sales operations, or account management
- Hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce)
- Comfort working with usage data, product signals, and forecast inputs
- Exposure to the contract lifecycle: proposals, redlines, signature workflow
Benefits
*In office employees onlyEve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter.
Standard company text repeated across Eve's postings is omitted here.