Sales Operations Manager, Implementation
Join Motive as a Sales Operations Manager to optimize workflows and enhance the customer experience in a fully remote role.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Pinpoint drivers of services performance
- Partner with cross functional teams
- Manage weekly and monthly business processes
- Be the connective tissue between Services and the rest of the business
- Ad-hoc reporting requests
Must have
- 3+ years of Field Sales/Revenue Operations experience
- Exceptional spreadsheet and data management skills
- Experience in building Salesforce reports and dashboards
- Experience partnering with Sales Leadership
- Demonstrated ability to be a self-starter
- Strong written and verbal communication skills
Nice to have
- Experience identifying and leveraging AI-driven tools
- Ability to prioritize workload
- Experience in a rapidly changing, hyper-growth environment
AI in the day-to-day
Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness.
Requirements
- Experience
- 3+ years
- Visa
- No sponsorship (stated in posting)
Benefits
Joblaze summary
The Sales Operations Manager for Implementation at Motive plays a pivotal role in streamlining internal processes and enhancing the customer experience across the Services organization. This position requires expertise in data management, Salesforce reporting, and operational strategy, making strong analytical skills essential. Ideal candidates will have over three years of experience in revenue operations within a high-growth SaaS environment, demonstrating the ability to manage multiple projects in a fast-paced setting. The role involves close collaboration with various teams, ensuring alignment and efficiency in service delivery.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 25, 2026. Last confirmed on Motive's careers page November 12, 2026.
- This exact title is also open at 1 other location at Motive: Canada - Remote.
- Salary band is below the typical range for Sales/Marketing roles (median ~$142,000).
- Starts above 21% of 103 comparable mid sales/marketing roles in United States that list AI/ML we track (median $130,000 across 43 companies). See AI/ML salary trends
- AI/ML appears in 13.5% of 1747 comparable mid sales/marketing roles in United States; Salesforce appears in 8.5% of 1747 comparable mid sales/marketing roles in United States.
Quick facts
- Is the Sales Operations Manager, Implementation role remote?
- Yes — Motive lists this as a fully remote position.
- What's the salary range?
- Motive lists $106,000–$153,000 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Sales Operations Manager, Implementation role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Salesforce.
- What seniority level is this role?
- Motive targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Sales Operations Manager, Implementation role at Motive.
From the original posting
Who we are:
Visit gomotive.com to learn more.
About the Role:
At Motive, our Operations team ensures the entire organization runs smoothly, scalably, and strategically. We are seeking a Business Operations Manager to join our team and focus on the Service organization, which includes the Implementation, Installation, and Customer Education business units. This role is crucial for overseeing all internal processes and systems to ensure a smooth and efficient customer experience and to drive overall business objectives and growth.
You will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across these critical teams. Your ability to think strategically, adapt quickly, and manage resources effectively will be essential for success. This role will bring a data-driven perspective to operational process management, resource allocation, and performance monitoring.
You will collaborate closely with various teams, including Sales, Support, and Product. Your mandate is to ensure the new customer experience is smooth, builds trust, and is as efficient as possible for our customers and our business.
What You'll Do:
- Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
- Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
- Manage weekly and monthly business processes, escalating deviations from goals and expectations
- Be the connective tissue between Services and the rest of the business
- Ad-hoc reporting requests through Salesforce and other platforms
- Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale
What We're Looking For:
- 3+ years of Field Sales/Revenue Operations experience, at a high-growth SaaS company in the Mid-Market or Enterprise segments
- Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
- Experience in building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools
- Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
- Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness.
- Demonstrated ability to be a self-starter - you will take the initiative to own projects and can operate well with little guidance
- Demonstrated ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
- Strong written and verbal communication skills
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.
The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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