Sales Representative I, SB
Join Dialpad as a Sales Representative I to help small businesses succeed with AI-driven customer experience solutions.
Posted by employer 3 weeks ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Dialpad uses AI to enhance customer interactions and improve operational efficiencies.
Requirements
- Experience
- 1+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Small Business Sales Representative at Dialpad, the individual engages with prospective customers to facilitate their onboarding and ensure a smooth transition to the platform. This position requires a solid foundation in direct sales, particularly in SaaS, along with strong problem-solving abilities and emotional intelligence. Ideal candidates are those with at least a year of sales experience who thrive in a collaborative environment and are eager to learn. The SB Sales team plays a vital role in enhancing customer experiences by working closely with various departments.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Dialpad's career page.
- Dialpad has 93 other open roles including Sr. Partner Marketing Manager, Technical Support Engineer, Platinum, Sr. Software Engineer, Applied AI Systems.
- 1495 active SaaS roles on Joblaze right now.
- 1198 active Salesforce roles on Joblaze right now.
- 762 active Sales roles on Joblaze right now.
- Typical SaaS salary we track runs $115,000–$207,925 (median $151,500, across 636 roles). See SaaS salary trends
Quick facts
- Is the Sales Representative I, SB role remote?
- It's hybrid — Dialpad expects some on-site time in Pasig City, Metro Manila, Philippines.
- How much experience is required?
- At least 1 year of relevant experience for this Sales Representative I, SB role.
- Where is the role based?
- Dialpad is hiring for this position in Pasig City, Metro Manila, Philippines.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: G-suite, SaaS, Sales, Salesforce, VoIP.
- What seniority level is this role?
- Dialpad targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Sales Representative I, SB role at Dialpad.
From the original posting
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Small Business (SB) Sales Representative, you’ll help prospective customers get started with Dialpad and set them up for long-term success. You’ll do this by actively listening to customer needs, understanding their challenges, and clearly connecting those needs to how Dialpad uniquely solves them.
You’ll play a key role in growing and retaining our small business customer base by delivering an engaging, high-touch experience from a customer’s very first interaction with Dialpad. Leveraging strong problem-solving skills and a genuine desire to help others, you’ll guide customers through their initial setup and ensure a seamless start to their journey.
The SB Sales team is a critical part of Dialpad’s Sales organization, partnering closely with Marketing, Support, and cross-functional Sales teams to continuously improve the end-to-end customer experience.
This role reports to the Manager, SB Sales and is based in our Pasig City, Metro Manila office.
What you’ll do
- Own new logo acquisition, lead to opportunity conversion, opportunity to sales won, and team revenue targets.
- Make an impact with our customers as you will be their first point of contact.
- Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible.
- Research and keep up to date with product changes that will benefit your customers.
- You’ll get firsthand experience on a full sales cycle (from initial interest to closed-won deals).
- You’ll be the first point of contact for our Sales Lines, Live Chat, and Marketing Leads, speaking with people predominantly in North America, and at times, all over the world!
- You’ll help our future customers sign up for an account and work with them to set them up for success.
Skills you’ll bring
- 1+ years of direct sales experience, selling Software as a Service (“SaaS”) and preferably in the communications space (UCaaS and/or CCaaS).
- Bachelor's degree or equivalent experience (Business Administration is preferred but not required).
- Ability to read, write, and speak English fluently.
- High level of emotional IQ.
- A high level of energy and willingness to learn!
- Experience with Salesforce, the VoIP industry, and Outreach preferred but not required.
- Experience with G-suite.
- Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
- Able to work in a hybrid setup
- Able to work US core hours (6 am - 5 pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
- Excellent internet connectivity required.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.