Sales Strategy & Operations Renewals Associate (Sr)

About the Role

As a member of our Sales Strategy and Operations team, you will have an integral role in driving the insights, operations, and strategy that enables Sales to run better, faster, and smarter. Sales Strategy and Operations is an excellent platform to learn how a business really runs. Prior candidates that our leadership team has worked with have gone on to be VPs and COOs of companies.

You will be joining the Sales Strategy and Operations team as a high impact contributor, gaining exposure to a wide variety of challenges, processes, and data that makes the engine of this Sales organization hum. As an Associate on the team, you will lead cross-functional initiatives from ideation to analytics to recommendations to drive impact across the sales organization.

You will sit at the intersection of Sales and Product, driving the business understanding of the renewal engine and defining the tools required to enable Sales, Partners, and customers. This is a dynamic role for a "technical and business athlete" who can handle everything from SQL data pulls to automating AE workflows and managing cross-functional projects.

What You’ll Do

Since we're still in scrappy startup mode, there's a lot of rolling up your sleeves and getting into the weeds to drive direct impact on a daily basis. We knock out today's problems while also balancing our need to build for the long-term.

You’ll be working in Salesforce and Google Sheets / Excel on a daily basis, while also talking frequently with our stakeholders in sales, marketing, ops, product, finance, and more to help troubleshoot systems issues, review insights from our analyses, and build future-state processes and systems.

Deep-Dive Analytics: Conduct retention analysis, perform cohort analysis to identify churn or expansion reasons, and build predictive models to flag "at-risk" accounts.

Program Management: Lead cross-functional initiatives, owning the roadmap, milestones, and internal enablement for new programs or tool transitions.

Process Engineering: Identify bottlenecks in the customer lifecycle, designing and implementing scalable workflows that reduce manual tasks for the Sales Team and Partners.

What You’ll Bring

High-impact self-starter: you take initiative to move projects forward and can operate well with little guidance. You’re excited by the possibility of leading cross-functional workstreams and generating buy-in among senior leadership.

Raw smarts: we are looking for people who can look at complex problems and solve them start to finish.

Strong analytical skills: you nerd out about data, can quickly structure analyses to answer key business questions to drive decision-making, and will also have perspectives on building the right data architecture. Excel skills are a must; SQL / Tableau / Looker experience a plus.

Process and operational thinking: you can tackle a problem independently and quickly iterate to a solution, and then also document it in a way that's easy to understand for all audiences. Previous Salesforce experience is a plus.

Communication and stakeholder management: you'll need to be able to connect with sales reps and hardware engineers alike to figure out how we build the right processes and workflows to drive efficiency while also giving us the data to measure how we're doing. Strong written and verbal communication skills are a must.

Flexibility and hustle: you manage change and ambiguity well, and have no problems juggling multiple priorities while executing in a fast-paced environment. You’re comfortable pivoting quickly and often.

3+ years of professional experience, ideally in consulting, corporate strategy, or a high-growth startup. Bachelors or masters from a top school preferred.

Previous Sales, Sales Operations, or Strategy experience is a plus.

Must be willing and able to work onsite five days per week in San Mateo, CA.

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits