Senior Billing Specialist

Who We Are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.

Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.

Role:

Senior Billing Specialist - PK

About the Role:

As a Senior Billing Specialist, you will own accurate and timely billing operations. You will serve as a key escalation point for billing-related issues across the quote-to-cash process, independently investigating discrepancies, coordinating cross-functional resolution, and ensuring that billing adjustments are complete, accurate, and properly documented.

This role combines day-to-day billing execution with operational controls, reconciliation, issue resolution, and continuous improvement. Success requires strong judgment, attention to detail, clear documentation, and the ability to manage competing priorities in a fast-paced environment.

What You'll Do:

• Oversee account billing status and the complete billing cycle by researching and resolving inconsistencies, reviewing billing documents and data for accuracy and completeness, clearing lender requirements, and completing accurate, timely invoicing.
• Create Vendor Finance funding invoices for each lender, escalate documentation discrepancies, and resolve tax issues, lender fee issues, and funding invoice adjustments.
• Support Enterprise billing by reviewing complex contracts, validating pricing and terms, and coordinating custom invoices and billing schedules for strategic accounts.
• Manage card and ACH chargebacks end to end, including intake, investigation, evidence preparation, representation, deadline tracking, and outcome booking in accordance with network, bank, and Motive requirements.
• Manage cancellations, early terminations, refunds, credits, write-offs, and held-to-contract fees in accordance with policy, approval requirements, and documented controls.
• Perform billing audits and reconciliations, including invoice-to-usage reviews, general ledger tie-outs, and partner funding files; support month-end close, period cutoff, SOX-compliant audit trails, and timely resolution of findings.
• Partner with Sales, Customer Success, Account Management, Order Management, Accounting, Tax, Payments, and vendor operations to resolve support cases, fulfill sales orders, maintain system data integrity, and improve billing processes through root-cause analysis and accurate reporting.

Your Background That Likely Makes You A Match:

• 2-3+ years of experience in billing, payments, accounts receivable, finance operations, or a related function
• Hands-on experience managing enterprise billing, invoice generation, refunds, credits, chargebacks, payment disputes, cancellations, reconciliations, or similar high-volume operations.
• Strong understanding of billing operations, payment flows, refunds, credits, cancellations, account reconciliation, and financial controls.
• Demonstrated ability to investigate complex issues, assess risk, exercise sound judgment, and drive work to resolution with minimal supervision.
• Strong analytical, written, and verbal communication skills, with a high standard for documentation accuracy and cross-functional follow-through.
• Advanced proficiency in Excel and Google Sheets, including reconciliations and large operational datasets; comfortable working with spreadsheets, internet-based business applications, and ERP systems, with experience in Zuora, Salesforce, payment processors, or similar platforms strongly preferred.
• Experience in SaaS, fintech, payments, or a high-growth technology environment is a plus.
• A Bachelor’s degree in Accounting, Finance, Business, or a related field is mandatory.
• Availability to work US business hours, Monday through Friday, 9:00 p.m.–6:00 a.m. Pakistan Time, with occasional month-end or quarter-end coverage as needed.