Own and improve the quote-to-cash process at Strava, leading cross-functional transformation in a high-impact role.
Posted by employer 1 week ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
What you'll build
Must have
Nice to have
Practical constraints
Requirements
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Senior GTM Operations Manager at Strava is responsible for streamlining the quote-to-cash process, ensuring that deals progress smoothly from opportunity to revenue recognition. This role requires expertise in cross-functional collaboration, particularly in navigating complex workflows involving Sales, Legal, and Finance, while leveraging tools like HubSpot and Ironclad. Ideal candidates have over five years of experience in operations or program management and thrive in dynamic environments where they can drive change and improve processes. Strava's focus on building a cohesive commercial strategy reflects its commitment to supporting a growing community of active individuals.
Joblaze insights
Quick facts
From the original posting
The Strava for Business team partners with the world's leading brands and agencies to inspire active communities and connect with athletes in meaningful ways. Our sponsorship solutions offer an innovative alternative to traditional advertising — rooted in motivation, community, and real-world impact.
We're growing fast and quote-to-cash rigor is the foundation of that growth. Today, the individual stages of our commercial process have clear owners across Sales, Creative Solutions, Partner Marketing Science, Legal, Product and Finance. The gap is in how those stages work together end to end.
This role sits within GTM Strategy & Operations, reporting into the Global Lead of the function.
This is a high-impact, high-autonomy role. You'll work at the intersection of all teams that are involved in our quote-to-cash process. This is a role for someone who excels in taking complex go-to-market problems, redesign the underlying process and drive change across teams, systems and ways of working.
We follow a flexible hybrid model that translates to more than half of your time on-site in our London, UK office — three days per week.
• Own and improve quote-to-cash. Map the end-to-end commercial journey, identify bottlenecks and redesign processes so deals move cleanly from opportunity through delivery and revenue recognition.
• Lead cross-functional quote-to-cash transformation. Work across Sales, Partner Marketing Science, Creative solutions, Legal, Finance, IT and Product to solve problems that sit between functions and drive improvements through to completion.
• Integrate new products and capabilities. Make sure new propositions can be quoted, contracted, delivered, reported, invoiced and recognised cleanly before they scale.
• Improve business systems and handoffs. Design better workflows across the commercial stack, including HubSpot, Ironclad, delivery tooling, billing and revenue systems. Ensure data, ownership and approvals move cleanly between them.
• Build operational visibility. Establish the KPIs, reporting and escalation mechanisms needed to understand where the commercial engine is working - and where it is not.
• Own the transformation roadmap. Help make the operating model real by ensuring global design is informed by regional and XFN teams needs and can be deployed effectively.
• Minimum 5+ years of relevant experience in quote-to-cash, revenue productivity, commercial learning, go-to-market enablement, strategy and operations, product operations, program management or a closely related field.
• Hands-on experience running or redesigning quote-to-cash, covering at least two of quoting, contracting, order management, billing and revenue recognition handoffs, and working directly with Legal and Finance.
• A proactive mindset with the ability to navigate ambiguity, drive and execute initiatives, and deliver results in a fast-paced, dynamic environment.
• Comfort operating in a builder environment — you're not inheriting a playbook; you're helping create it. You thrive with autonomy, move quickly through ambiguity, and are energised by building from zero.
• Ability to map complex processes, identify root causes and design simpler, scalable operating models.
• Strong communication, stakeholder management, and storytelling skills, with comfort presenting recommendations and direction to stakeholders.
• Demonstrated ability to manage multiple projects, prioritize effectively, and meet deadlines.
• A detail-oriented, methodical, and process-driven mentality that is focused on both accuracy and efficiency.
• Demonstrated ability to operate at the intersection of Sales, Product, Legal, Finance, and regional teams, with strong influence in a matrixed environment.
• Experience in adtech, media, advertising platforms or digital partnerships, with an understanding of the operational complexity behind deal delivery, measurement, creative operations, contracting and revenue recognition.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot), Asana, Ironclad.
• The end-to-end commercial process is documented and ownership is clear.
• The biggest quote-to-cash bottlenecks have been identified and materially removed.
• Critical handoffs between teams and systems are more reliable and measurable.
• New products can enter the commercial process without bespoke workarounds.
• Leadership has a clear view of operational health and where intervention is needed.
• GTM operations are built ahead of the business's growth rather than catching up with it.
For information on benefits, please click here.
Standard company text repeated across Strava's postings is omitted here.