Join Rain as a Senior IT Operations Engineer to enhance IT processes and support a borderless financial future.
Posted by employer 2 months ago
First seen on Joblaze 1 month ago
Last verified on the company career page 12 hours ago
Skills & Technologies
AI in the day-to-day
Build AI assisted helpdesk deflection and self service flows that resolve common requests automatically.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Senior IT Operations Engineer at Rain, the individual is responsible for managing day-to-day IT support, including onboarding and offboarding processes, asset management, and vendor relations. Key skills include hands-on experience with Okta, proficiency in scripting languages like Python and JavaScript, and familiarity with compliance frameworks such as SOC 2 and PCI DSS. This position is well-suited for someone with at least three years of experience in IT support or automation engineering, particularly in a fast-paced startup environment.
Joblaze insights
Quick facts
- Is the Senior IT Operations Engineer role remote?
- It's hybrid — Rain expects some on-site time in New York, NY.
- How much experience is required?
- At least 3 years of relevant experience for this Senior IT Operations Engineer role.
- Where is the role based?
- Rain is hiring for this position in New York, NY.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: CrowdStrike, Google Workspace, JavaScript, Jumpcloud, Okta, Python.
- What seniority level is this role?
- Rain targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior IT Operations Engineer role at Rain.
From the original posting
What you'll do
IT support, Services and Vendor management
Own day to day end user support across hardware, software, accounts and access requests, serving as the primary point of contact through Console helpdesk and Slack.
Run full IT onboarding and offboarding, including device provisioning through JumpCloud and Apple Business Manager, account setup and the new hire IT and security session.
Own IT asset and inventory management across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement, with an accurate inventory
Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume.
Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend.
Lead vendor management and vendor security reviews, evaluating new tools, negotiating pricing and terms and onboarding approved vendors.
Own onsite IT, networking and AV across all Rain offices, including UniFi network management, conference room infrastructure and physical security systems
Automation, agentic AI and identity engineering
Design and build automation that eliminates manual toil across IT, HR and security, from simple scripts to agentic AI workflows.
Architect and operate identity lifecycle automation in Okta and Okta Workflows, including joiner mover leaver provisioning and instant deprovisioning across the SaaS stack.
Write and maintain scripts and lightweight internal integrations in Python and JavaScript to connect platforms that lack native integrations.
Build AI assisted helpdesk deflection and self service flows that resolve common requests automatically and route the rest with context attached.
Identify high leverage automation opportunities and ship reliable, monitored solutions with proper error handling and alerting.
Document all automation processes, system architecture and Okta configurations thoroughly so the work is maintainable and knowledge transfers cleanly.
Security and Compliance
Support SOC 2 Type II, PCI DSS and GDPR efforts, including evidence collection, access reviews and control monitoring using tools such as Vanta.
Help enforce endpoint and access security across CrowdStrike, JumpCloud and Okta, including device posture and conditional access.
Assist with security alert triage and incident response in coordination with the IT Manager.
You are likely to succeed if you have:
3 or more years in IT support, IT systems engineering or automation engineering, ideally at a startup or hypergrowth company.
Hands on Okta administration experience, including SSO, MFA, Group Rules and Universal Directory, with Okta Workflows a strong plus.
Scripting and automation proficiency in Python and JavaScript for API interaction and system management.
Familiarity with a modern SaaS and endpoint stack such as Google Workspace, Slack, JumpCloud, CrowdStrike and more.
Hands on experience with office networking and AV such as UniFi, and comfort supporting onsite infrastructure across multiple offices.
A working understanding of compliance frameworks such as SOC 2, PCI DSS and GDPR and how IT controls map to them.
Strong end user support instincts and excellent written and verbal communication.
A bias toward action and genuine comfort wearing many hats and filling gaps across corporate IT and security on a small team.
Nice to have:
Experience in fintech, payments or another regulated and high compliance environment.
Experience with agentic AI tools and building AI powered internal workflows.
Vendor negotiation and SaaS cost optimization experience.
Standard company text repeated across Rain's postings is omitted here.