Senior Manager, Strategic Accounts
Manage key client relationships to drive revenue growth at Razorpay, a leading fintech company in India.
Posted by employer 2 weeks ago
First seen on Joblaze 2 weeks ago
Last verified on the company career page 7 hours ago
What you'll build
- Building and maintaining relationships with clients
- Cross Selling and Up-selling to the client base
- Conducting business reviews
- Attending meetings with clients
- Liaising with internal departments
Must have
- Overall 8+ years of relevant experience in Key Account Management/Sales in B2B space
- Knowledge of best customer service practices
- Strong interpersonal skills
- Go-getter attitude
- Hardworking with strong work ethics
Requirements
- Experience
- 8+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Senior Manager of Strategic Accounts at Razorpay focuses on nurturing and expanding relationships with high-value clients to drive revenue growth. This role requires expertise in B2B account management, strong interpersonal skills, and a proactive approach to client satisfaction and service delivery. Ideal candidates will have over eight years of relevant experience and a go-getter attitude, making it suitable for seasoned professionals looking to make a significant impact in a fast-paced fintech environment.
Joblaze insights
- Listed 14 days ago — first seen on Joblaze October 31, 2026. Last confirmed on Razorpay's careers page November 14, 2026.
Quick facts
- How much experience is required?
- At least 8 years of relevant experience for this Senior Manager, Strategic Accounts role.
- What seniority level is this role?
- Razorpay targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Manager, Strategic Accounts role at Razorpay.
From the original posting
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
The Role:
To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
Roles and Responsibilities:
- Building and maintaining relationships with clients and key personnel within their company.
- Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Attending meetings with clients inside and outside their offices to build better relationships with them.
- Achieving client relationship targets and KPI’s as set by the team lead.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Escalating and resolving areas of concern as raised by clients.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
Mandatory Qualifications:
- Overall 8+ years of relevant experience in Key Account Management/Sales in B2B space.
- Knowledge of best customer service practices.
- Strong interpersonal skills and an ability to build rapport with customers.
- Go-getter attitude.
- Hardworking with strong work ethics.
Standard company text repeated across Razorpay's postings is omitted here.