Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 19 hours ago
AI in the day-to-day
We are embedding intelligence across our stack to make money movement faster, safer, and more efficient.
Not disclosed in this posting: compensation, seniority, years of experience, work arrangement, visa sponsorship.
Joblaze summary
In the role of Technical Account Manager at Razorpay, the individual will engage with clients to ensure successful implementation and optimization of the company's financial technology solutions. Key skills include a strong understanding of payment systems, technical troubleshooting, and effective communication. This position is well-suited for professionals with a background in account management or customer success, particularly those with experience in fintech or technology sectors. Razorpay's culture emphasizes ownership and transparency, fostering an environment where innovative ideas can thrive.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 27, 2026. Last confirmed on Razorpay's careers page November 12, 2026.
From the original posting
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
The Role:
As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.
Roles and Responsibilities:
- Customer Engagement: Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges.
- Technical Expertise: Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions.
- Advocacy and Business Alignment: Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements.
- Collaboration: Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals.
Skills and Requirements:
- Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus)
- Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities.
- Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.
- Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).
- Customer Focus:Ability to discern evolving customer requirements and map them to platform features.
- Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.
Preferred Qualifications:
- 2+ years of experience in technical product and SaaS disciplines in a customer-facing role.
- B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus.
Standard company text repeated across Razorpay's postings is omitted here.