Senior SMB Customer Account Executive (East)
Join Okta as a Senior SMB Customer Account Executive to nurture and expand relationships with existing small business customers.
Posted by employer 18 hours ago
First seen on Joblaze 22 minutes ago
Last verified on the company career page 22 minutes ago
What you'll build
- Develop and maintain strong relationships with existing customers
- Execute against an assigned quota and territory plan
- Collaborate with product and technical teams
- Facilitate customer onboarding to new products
- Monitor customer satisfaction and address concerns
Must have
- 1+ years experience B2B closing sales experience
- A proven track record of success selling to small to medium-sized businesses
- Strong verbal and written communications skills
Nice to have
- Prior experience managing a territory based quota
- Demonstrated sales experience with SaaS/Cloud products/services
- Confident presentation skills with the ability to run demos to C-level executives
AI in the day-to-day
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Requirements
- Experience
- 1+ years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Senior SMB Customer Account Executive at Okta, the individual will focus on nurturing and expanding relationships with existing small to medium-sized business clients, identifying upsell and cross-sell opportunities. Key skills include B2B sales experience, strong communication abilities, and familiarity with sales frameworks like MEDDPICC. This position is suited for someone with a proven track record in sales, particularly in SaaS or cloud products, who can effectively collaborate within a team to enhance customer satisfaction and drive growth.
Joblaze insights
- Listed today — first seen on Joblaze November 14, 2026. Last confirmed on Okta's careers page November 14, 2026.
- Salary band is in line with the typical range for Sales/Marketing roles (median ~$140,040).
- Starts above 33% of 1055 comparable senior sales/marketing roles in United States we track (median $150,000 across 193 companies).
Quick facts
- Is the Senior SMB Customer Account Executive (East) role remote?
- It's hybrid — Okta expects some on-site time in Chicago, Illinois, United States.
- What's the salary range?
- Okta lists $136,000–$204,000 for this role.
- How much experience is required?
- At least 1 year of relevant experience for this Senior SMB Customer Account Executive (East) role.
- Where is the role based?
- Okta is hiring for this position in Chicago, Illinois, United States.
- What seniority level is this role?
- Okta targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior SMB Customer Account Executive (East) role at Okta.
From the original posting
Secure Every Identity, from AI to Human
The SMB Sales Team
Okta’s Small Business Sales Team manages the sales process for our smaller business customers. The team organizes and conducts sales presentations, site visits and product demonstrations to prospects. They represent Okta in a consistent, effective and professional manner to best develop and win new clients and current customers.
The Senior SMB Customer Account Executive Opportunity
As a Customer Account Executive focused on growing Okta’s current customer base, you will be responsible for nurturing and expanding relationships with our existing customers (<300 employees). Your goal is to identify upsell and cross-sell opportunities, manage account health, and understand your customer’s evolving needs, ensuring our clients receive maximum value from our identity and access management solutions, and that Okta can grow and retain its customer base.
What you’ll be doing:
- Develop and maintain strong relationships with existing customers to understand their evolving needs and business challenges
- Develop and execute against an assigned quota and territory plan for current customer base by closing upsell, cross-sell, and connected renewal opportunities
- Collaborate with product and technical teams to customize solutions that meet customer requirements
- Demonstrate the value of additional software features or services to customers through presentations
- Facilitate customer onboarding to new products sold and process sales orders
- Monitor customer satisfaction and address any concerns or issues promptly
- Reporting on sales achievement and forecasts
- Collaborate with New business team to ensure success of customers
What you’ll bring to the role:
- 1+ years experience B2B closing sales experience OR 18+ months experience in a Sales Development role, prospecting and qualifying new leads
- A proven track record of success selling to small to medium-sized businesses
- Strong verbal and written communications skills
- Building relationships with existing customers to push for add-on or incremental business
- Developing account strategies with existing customers
- Experience using a sales framework such as MEDDICC, Challenger or Sandler (we use MEDDPICC)
- An understanding of selling in partnership with the channel ecosystem.
- Demonstrated experience in collaborating effectively within the GTM ecosystem, including but not limited to: AEs, xDRs, SEs, RMs, CSMs, Partners
- Located near an Okta office hub or in region
- Travel to customers, events, and team offsites
Preferred experience in any of the following:
- Prior experience managing a territory based quota
- Demonstrated sales experience with SaaS/Cloud products/services
- Involvement with IT/Security sales
- Confident presentation skills with the ability to run demos to C-level executives (decision makers)
- BS/BA degree
#LI- Hybrid
SRCSMBEAST1
Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The Okta Experience
Standard company text repeated across Okta's postings is omitted here.