Join Fin as a Senior Solutions Architect to engage with customers and drive value through AI-powered solutions.
Posted by employer 23 hours ago
First seen on Joblaze 13 hours ago
Last verified on the company career page 13 hours ago
Skills & Technologies
What you'll build
- Lead technical discovery to identify customer needs
- Deliver pre-sales experience articulating Fin's value
- Conduct solution reviews and technical sessions
- Design and lead Proof of Concepts (POCs)
- Collaborate with Product and Engineering teams
Must have
- 5+ years of experience in a technical pre-sales role
- Strong technical acumen
- Ability to solve problems independently
- Excellent communication and interpersonal skills
Practical constraints
- Expected to be in the office at least three days per week
AI in the day-to-day
Fin is powered by AI models that resolve complex customer issues across every channel.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Senior Solutions Architect at Intercom, the individual will engage with customers to identify their needs and demonstrate the value of the AI-powered Fin platform throughout the sales process. Key skills include technical acumen in pre-sales environments, experience with RFPs and POCs, and the ability to communicate complex solutions to diverse audiences. This position is suited for someone with at least five years of experience in technical sales, particularly those who thrive in collaborative settings and possess strong problem-solving abilities.
Joblaze insights
- Listed today — first seen on Joblaze November 12, 2026. Last confirmed on Intercom's careers page November 12, 2026.
Quick facts
- Is the Senior Solutions Architect role remote?
- It's hybrid — Intercom expects some on-site time in Sydney, Australia.
- How much experience is required?
- At least 5 years of relevant experience for this Senior Solutions Architect role.
- Where is the role based?
- Intercom is hiring for this position in Sydney, Australia.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Fin, Salesforce.
- What seniority level is this role?
- Intercom targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Solutions Architect role at Intercom.
From the original posting
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What's the opportunity?
Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.
What will I be doing?
- Lead technical discovery to identify and address our customers’ needs
- Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
- Conduct impactful, value-based solution reviews and in-depth technical sessions
- Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
- Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
- Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
- Build trust with customers by approaching challenges with empathy and curiosity
- Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
- Commit to customer success, ensuring lasting value and proactively addressing challenges
What skills do I need?
- Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
- Ability to solve problems independently while thriving in collaborative team environments
- Proven time management skills in a dynamic team environment
- Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
- Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
- Familiarity with managing POCs, RFPs, and addressing complex security questions.
- Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
- Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
- Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
- Willing and able to travel occasionally
#LI-Hybrid
Unleash Your Potential
Standard company text repeated across Intercom's postings is omitted here.