Lead the Solutions Marketing team at Intercom to drive market success for Fin, an AI Customer Agent.
Posted by employer 3 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 6 hours ago
What you'll build
Must have
Nice to have
Practical constraints
AI in the day-to-day
You actively use AI to make yourself more productive and are very comfortable working within tools like Claude Cowork and Claude Code.
Requirements
Benefits
Joblaze summary
The Director of Solutions Marketing at Intercom leads a team focused on positioning the AI Agent Fin in the market through strategic messaging and content tailored to various audience segments. This role requires a deep understanding of technology and the ability to translate complex concepts into compelling narratives that resonate with buyers. Ideal candidates have over eight years of experience in product or solutions marketing within B2B SaaS, with a strong emphasis on AI technologies. The position is strategic, working closely with senior leadership to drive revenue growth.
Joblaze insights
Quick facts
From the original posting
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
The Solutions Marketing team positions Fin to win in the market through compelling messaging, content, audience understanding, and field activation. The Director of Solutions will manage a team of solution marketers that will fundamentally help our revenue teams to be more effective and grow Fin ARR. This is a strategic role in the company, working directly with the senior leadership team.
The Solutions Marketing team can be thought of as the solutions or outbound equivalent of a traditional product marketing team. Fin already has a product marketing team that works closely with product managers to understand our product, create messaging, and build assets for product launches, the Website and our field.
The Solutions Marketing team on the other hand, will focus on our product as a whole and how to best message it to the various audience segments we care about, and then activate revenue teams with that knowledge and content.
The work under your team will include:
This role is for someone who can understand technology deeply while not losing sight of how to match messaging with audience needs and create content out of it that is compelling and memorable.
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $285,000 - $305,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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