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Director of Solutions Marketing

Lead the Solutions Marketing team at Intercom to drive market success for Fin, an AI Customer Agent.

Location
San Francisco, California
Compensation
$285k–$305k/yr
Level
director
Type
full time · Hybrid

Posted by employer 3 days ago

First seen on Joblaze 2 days ago

Last verified on the company career page 6 hours ago

Skills & Technologies

What you'll build

  • Partner with product marketing team on messaging
  • Understand buyer needs for prioritized industries
  • Position Fin for enterprise audiences
  • Build and manage customer intelligence program
  • Support demand gen campaigns with strategy and content

Must have

  • 8+ years in product marketing or solutions marketing at a B2B SaaS company
  • 4+ years as a manager leading product or solution marketers
  • Experience in B2B SaaS and ideally AI-native or AI-centric companies

Nice to have

  • Track record of success across organizations
  • Excellent written communication skills
  • Product forward approach
  • AI forward in interests

Practical constraints

  • Expected to be in the office at least three days per week

AI in the day-to-day

You actively use AI to make yourself more productive and are very comfortable working within tools like Claude Cowork and Claude Code.

Requirements

Experience
8+ years
Visa
No sponsorship (stated in posting)

Benefits

Equity/Stock Options Remote Work Health Insurance

Joblaze summary

The Director of Solutions Marketing at Intercom leads a team focused on positioning the AI Agent Fin in the market through strategic messaging and content tailored to various audience segments. This role requires a deep understanding of technology and the ability to translate complex concepts into compelling narratives that resonate with buyers. Ideal candidates have over eight years of experience in product or solutions marketing within B2B SaaS, with a strong emphasis on AI technologies. The position is strategic, working closely with senior leadership to drive revenue growth.

Joblaze insights

  • Listed 2 days ago — first seen on Joblaze September 23, 2026. Last confirmed on Intercom's careers page September 25, 2026.
  • Salary band is above the typical range for Sales/Marketing roles (median ~$140,000).
  • Starts above 73% of 40 comparable director sales/marketing roles in United States that list AI/ML we track (median $215,000 across 25 companies). See AI/ML salary trends
  • AI/ML appears in 22.4% of 407 comparable director sales/marketing roles in United States; B2B SaaS appears in 3.2% of 407 comparable director sales/marketing roles in United States.

Quick facts

Is the Director of Solutions Marketing role remote?
It's hybrid — Intercom expects some on-site time in San Francisco, California.
What's the salary range?
Intercom lists $285,000–$305,000 for this role.
How much experience is required?
At least 8 years of relevant experience for this Director of Solutions Marketing role.
Where is the role based?
Intercom is hiring for this position in San Francisco, California.
What's the tech stack?
Joblaze extracted these technologies from the posting: AI/ML, B2B SaaS.
What seniority level is this role?
Intercom targets director candidates for this position.
Is this full-time or contract?
Full-time for this Director of Solutions Marketing role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

The Solutions Marketing team positions Fin to win in the market through compelling messaging, content, audience understanding, and field activation. The Director of Solutions will manage a team of solution marketers that will fundamentally help our revenue teams to be more effective and grow Fin ARR. This is a strategic role in the company, working directly with the senior leadership team.

The Role

The Solutions Marketing team can be thought of as the solutions or outbound equivalent of a traditional product marketing team. Fin already has a product marketing team that works closely with product managers to understand our product, create messaging, and build assets for product launches, the Website and our field.

The Solutions Marketing team on the other hand, will focus on our product as a whole and how to best message it to the various audience segments we care about, and then activate revenue teams with that knowledge and content.

What will I be doing?

The work under your team will include:

  • Partnering with the product marketing team and product and marketing executives on the company messaging Including how we articulate our differentiators to various audiences
  • For industries that we prioritize, understanding what the buyer cares about and tailoring our messaging and content to win in that industry.
  • Positioning Fin for enterprise audiences and supporting enterprise & ABM campaigns and sales cycles
  • Building and managing our customer intelligence program so that our field is always confident and prepared to win every competitive deal
  • Working closely with Product Marketing and Enablement teams to ensure that the field is equipped with the company, product, and competitive knowledge they need to win at a high rate.
  • Supporting demand gen campaigns and sales plays with strategy, messaging, and content

What we're looking for

This role is for someone who can understand technology deeply while not losing sight of how to match messaging with audience needs and create content out of it that is compelling and memorable.

You've done this before

  • 8+ years in product marketing or solutions marketing at a B2B SaaS company
  • 4+ years as a manager leading product or solution marketers
  • Experience in B2B SaaS and, ideally AI-native or AI-centric companies
  • A track record of success across the organizations you've worked at

Skills you have

  • Excellent written communication skills and strong editorial judgment. An innate desire to dispense with jargon and corporate speak and create simple yet compelling content.
  • You’re product forward. You enjoy working with products, getting your hands dirty with the technology, and taking a product-first approach to marketing
  • You are AI-forward in your work. You actively use AI to make yourself more productive and are very comfortable working within tools like Claude Cowork and Claude Code to move faster
  • You’re AI forward in your interests. You're well past understanding the basics of the latest trends and technology shifts and enjoy getting into the next level of detail of where the market is going.

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $285,000 - $305,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Unleash Your Potential

Standard company text repeated across Intercom's postings is omitted here.

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