Is the Senior Solutions Support Engineer role remote?

Yes — Wiz lists this as a fully remote position.

How much experience is required?

At least 5 years of relevant experience for this Senior Solutions Support Engineer role.

What's the tech stack?

Joblaze extracted these technologies from the posting: AWS, Azure, CI/CD, GCP, Go, GraphQL.

What seniority level is this role?

Wiz targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Senior Solutions Support Engineer role at Wiz.

Senior Solutions Support Engineer at Wiz

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Minimum Qualifications:

5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
Proficiency with command-line tools and Linux operating system environments
Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows

Preferred Qualifications

Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
Experience with GraphQL or REST API debugging and integration
Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)
Experience with ServiceNow, Jira, or Zendesk in a support engineering context

About the job

As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. You'll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.

Responsibilities

Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
Design and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

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