Joblaze summary

In the role of Solutions Support Engineer, the individual will provide technical support to customers, addressing issues through troubleshooting, debugging, and system administration. Key skills include experience with cloud technologies like AWS and GCP, as well as proficiency in coding languages such as Java and Python. This position is suited for candidates with over five years of technical support experience and a strong background in cloud environments and Kubernetes management. The team operates globally, emphasizing collaboration and innovation in a rapidly growing startup environment.

Joblaze insights

Listed 6 days ago — first seen on Joblaze October 28, 2026. Last confirmed on Wiz's careers page November 3, 2026.
Salary band is below the typical range for DevOps/SRE roles (median ~$165,000).
Starts above 63% of 51 comparable mid devops/sre roles in United States that list Python we track (median $125,000 across 18 companies). See Python salary trends
Python appears in 60.6% of 127 comparable mid devops/sre roles in United States; Shell appears in 0.8% of 127 comparable mid devops/sre roles in United States.

Quick facts

Is the Solutions Support Engineer - US East role remote?: Yes — Wiz lists this as a fully remote position.
What's the salary range?: Wiz lists $126,000–$172,000 for this role.
How much experience is required?: At least 5 years of relevant experience for this Solutions Support Engineer - US East role.
What's the tech stack?: Joblaze extracted these technologies from the posting: Cloud, JSON, Java, JavaScript, Kubernetes, Linux.
What seniority level is this role?: Wiz targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Solutions Support Engineer - US East role at Wiz.

From the original posting

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Minimum qualifications

Must be comfortable working 9-6 EST.
5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
2+ years of experience with Cloud technologies (Azure, AWS, GCP).
1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
Proficiency with command-line tools and Linux operating system environments.
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a "protected person") and reside in the contiguous United States.

Preferred qualifications

Experience with DevOps technologies.
Familiarity with REST APIs or GraphQL.
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).
Understanding of relational databases.

About the job

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.

Responsibilities

Responsible for technical customer support experience within the Wiz product.
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
Identify cases that require escalation (either technically or strategically).
Create, maintain, and coordinate incident management requests to product or engineering.
Design and implement solutions that scale the support offering through automation.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$126,000—$172,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Standard company text repeated across Wiz's postings is omitted here.

Solutions Support Engineer - US East

Minimum qualifications

Preferred qualifications

About the job

Responsibilities

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