Joblaze summary

In the role of Senior Solutions Support Engineer, the individual will provide technical support to customers, addressing issues through troubleshooting, debugging, and system administration. Key skills include expertise in cloud technologies like AWS, Azure, or GCP, along with proficiency in Kubernetes and coding languages such as Java or Python. This position is ideal for seasoned professionals with extensive experience in customer-facing technical roles, particularly those with a background in escalation support. The team operates within a fast-growing startup environment, emphasizing collaboration and innovation in security solutions.

Joblaze insights

Listed today — first seen on Joblaze November 12, 2026. Last confirmed on Wiz's careers page November 12, 2026.
Salary band is below the typical range for Security roles (median ~$170,000).
Starts above 15% of 110 comparable senior security roles in United States that list Python we track (median $180,000 across 49 companies). See Python salary trends
Python appears in 43.6% of 342 comparable senior security roles in United States; Shell appears in 0.3% of 342 comparable senior security roles in United States.

Quick facts

Is the Senior Solutions Support Engineer - US East role remote?: Yes — Wiz lists this as a fully remote position.
What's the salary range?: Wiz lists $150,000–$205,000 for this role.
How much experience is required?: At least 7 years of relevant experience for this Senior Solutions Support Engineer - US East role.
What's the tech stack?: Joblaze extracted these technologies from the posting: Cloud, JSON, Java, JavaScript, Kubernetes, Linux.
What seniority level is this role?: Wiz targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Solutions Support Engineer - US East role at Wiz.

From the original posting

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Minimum qualifications

Must be comfortable working 9-6 EST/EDT.
7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
A minimum of 3+ years of experience with Cloud technologies (Azure, AWS, GCP).
2+ years of hands-on experience with Kubernetes (AKS/GKS/EKS etc..).
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
Proficiency with command-line tools and Linux operating system environments.
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a "protected person") and reside in the contiguous United States.

Preferred qualifications

3+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role.
2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP).

About the job

As a Senior Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.

Responsibilities

Responsible for technical customer support experience within the Wiz product.
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.
Identify cases that require escalation (either technically or strategically).
Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise.
Mentor and coach team members in case management best practices and technical upskilling.
Gather, collect, collate, generate and publish content, including training material for team members.
Participate in on-call rotation for after-hours, holiday, weekend support coverage.
Create, maintain, and coordinate incident management requests to product or engineering.
Design and implement solutions that scale the support offering through automations.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$150,000—$205,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Standard company text repeated across Wiz's postings is omitted here.

Senior Solutions Support Engineer - US East

Minimum qualifications

Preferred qualifications

About the job

Responsibilities

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