What seniority level is this role?

PayJoy targets senior candidates for this position.

Senior Warranties Manager at PayJoy

Joblaze summary

The Senior Warranties Manager at PayJoy is responsible for overseeing warranty processes and ensuring customer satisfaction through effective claims management. This role requires expertise in data analysis, risk assessment, and a strong understanding of warranty programs, particularly in the context of financial services. Ideal candidates will have a background in warranty management or related fields, along with a senior-level experience that equips them to navigate complex customer needs. PayJoy's mission-driven approach and innovative technology create a unique environment for professionals committed to making a social impact.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from PayJoy's career page.
PayJoy has 90 other open roles including Compensation and People Operations Senior Partner, Total Rewards Analyst, Automation & AI Analyst.

Quick facts

What seniority level is this role?: PayJoy targets senior candidates for this position.

From the original posting

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role Manage Global Warranties vertical to build and standardize processes to scale warranties across different regions. Implement continuous improvement methodologies across different verticals to minimize costs and improve CX. Analyze, test, identify and assess potential risks projects that can potentially impact P&L and CX. Determine KPIs / OKRs to improve performance towards a better CX across different channels.

Senior Warranties Manager

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