SMB Account Manager
Join Motive as an SMB Account Manager to drive growth and build relationships with a diverse customer base.
Posted by employer 4 years ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
AI in the day-to-day
Motive platform combines industry leading AI for visibility and control.
Requirements
- Experience
- 2+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the role of SMB Account Manager at Motive, the individual will focus on building strong relationships with small to medium-sized business clients, identifying growth opportunities, and ensuring customer satisfaction. Key skills include a strong technical aptitude, excellent communication abilities, and a proactive approach to problem-solving. This position is ideal for professionals with a background in B2B sales and a track record of success, particularly those familiar with the U.S. market. The collaborative nature of the sales team emphasizes a team-oriented approach to achieving goals.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Motive's career page.
- Motive has 148 other open roles including Installations Specialist, Manager, Business Operations & Strategy, Account Executive, SMB - MX.
Quick facts
- How much experience is required?
- At least 2 years of relevant experience for this SMB Account Manager role.
- What seniority level is this role?
- Motive targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this SMB Account Manager role at Motive.
From the original posting
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role
As an SMB Account Manager, you’ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.
A successful SMB Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.
What You'll Do
- Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
- Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
- Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
- Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
- Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
- Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
- Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
- Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
- Constantly study and deepen understanding of market trends to enable consultative insight.
What We're Looking For
- Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
- 2+ years of relevant or transferable work experience (post a higher education degree).
- Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
- Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
- Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.
- Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections.
Please review our Candidate Privacy Notice here.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.