Own the technical relationship for Privy’s most important customers, leading integrations and ensuring customer success.
Requirements
- Experience
- 5+ years
Joblaze summary
In the role of Solutions Engineer at Privy, the individual is responsible for managing the technical relationship with key customers throughout their journey, from initial evaluation to post-launch support. This position requires a strong technical background, particularly in solutions engineering or technical account management, along with excellent communication skills to navigate complex integrations. Ideal candidates will have at least five years of relevant experience and a customer-centric mindset, enabling them to address issues swiftly and effectively. Privy operates at the forefront of privacy and user ownership in the crypto space, leveraging Stripe's resources to enhance customer
Joblaze insights
- Listed today on Joblaze — tracked directly from Stripe's career page.
- Stripe has 521 other open roles including Account Executive, FX and Multi-Currency, Credit Risk Strategy and Analytics, Backend Engineer, Financial Connections.
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Solutions Engineer, Privy role.
- What seniority level is this role?
- Stripe targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Solutions Engineer, Privy role at Stripe.
From the original posting
Who we are
About Privy
Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.
Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives.
About the team
At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond.
They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence.
This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly.
We’re looking for someone who is deeply technical, highly organized, and customer-obsessed. Someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor.
What you’ll do
- Own the technical relationship for Privy’s most important customers end-to-end
- Lead technical discovery, implementation planning, and launch coordination
- Drive integrations to successful completion
- Unblock customer issues quickly and with urgency
- Coordinate technical follow-through across internal and external stakeholders
- Partner closely with Account Management on customer health and escalations
- Work with FDE when a problem requires bespoke technical work or product development
- Route long-tail issues to Support Engineering and keep ownership clear
- Surface recurring customer pain points and product feedback to the broader team
Who you are
Minimum requirements
- 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
- Strong technical judgment and comfort in complex customer environments
- Excellent communication and follow-through
- Strong ownership and a bias toward action
- High customer empathy and sound prioritization
- Ability to manage ambiguity and keep workstreams moving