Is the Strategy and Operations, Customers role remote?

No — this is an on-site role in San Francisco, United States.

What's the salary range?

Decagon lists $190,000–$265,000 for this role.

How much experience is required?

At least 6 years of relevant experience for this Strategy and Operations, Customers role.

Where is the role based?

Decagon is hiring for this position in San Francisco, United States.

What seniority level is this role?

Decagon targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Strategy and Operations, Customers role at Decagon.

Strategy and Operations, Customers at Decagon

Joblaze summary

In the Strategy and Operations role for Decagon's Customer team, the individual will focus on enhancing operational efficiency and infrastructure to support deployment and post-sales execution. Key skills include experience in Strategy & Operations, strong communication, and the ability to navigate complex, fast-paced environments. This position is ideal for someone with over six years of relevant experience, particularly in B2B SaaS or AI, who can build structured processes and lead cross-functional initiatives effectively.

Joblaze insights

Listed today — first seen on Joblaze September 29, 2026. Last confirmed on Decagon's careers page September 29, 2026.
Salary band is above the typical range for Management roles (median ~$172,000).
Starts above 76% of 492 comparable senior management roles in United States we track (median $155,000 across 130 companies).

Quick facts

Is the Strategy and Operations, Customers role remote?: No — this is an on-site role in San Francisco, United States.
What's the salary range?: Decagon lists $190,000–$265,000 for this role.
How much experience is required?: At least 6 years of relevant experience for this Strategy and Operations, Customers role.
Where is the role based?: Decagon is hiring for this position in San Francisco, United States.
What seniority level is this role?: Decagon targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Strategy and Operations, Customers role at Decagon.

From the original posting

About the Team

Decagon’s Customer team turns enterprise commitments into durable customer outcomes. They own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.

The Strategy and Operations team is responsible for the efficiency and operationalization of our Customer team. They partner closely with GTM, Product, and Engineering to bring operating rigor to how Decagon delivers.

About the Role

In Strategy & Operations for the Customer team, you will own the strategy, cadence, and operational infrastructure that powers Decagon’s delivery and post-sales execution at scale. You’ll act as the operational backbone for deployment and steady-state delivery—standardizing how we launch complex enterprise customers, improving visibility and forecasting across teams, and partnering with Sales/GTM to ensure deals are scoped for success before they close.

This is an in-office role with broad cross-functional influence. You’ll drive company-critical initiatives spanning Product, Engineering, Sales, and Customer Success, and build repeatable systems that increase launch predictability, reduce downstream risk, and improve customer outcomes as Decagon scales rapidly.

In this role, you will

Build and scale customer operations
- Develop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.
- Establish operating rhythms and reporting that create visibility into delivery health, risks, and key bottlenecks.
- Drive planning and resourcing practices that support predictable execution as the business scales.
Strengthen cross-functional execution
- Partner with GTM to improve upfront alignment on customer goals, scope, and readiness.
- Lead cross-functional initiatives with Product and Engineering to unblock execution and improve outcomes.
- Own issue management and escalation handling to keep delivery and customer results on track.
Lead and grow a high-performing team
- Manage and develop a Strategy & Operations team focused on operational excellence and scalability.
- Hire and coach for high ownership and strong execution, emphasizing durable systems over one-off fixes.

Your background looks something like this

6+ years of experience with experience in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.
Demonstrated ability to diagnose ambiguous problems, drive structured work-streams, and influence senior stakeholders.
Experience building playbooks, operating cadences, and resourcing/capacity planning systems.
Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor.
Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.

Even better if you have

Direct experience partnering with Sales/GTM on deal scoping, success readiness, and pre-close operational rigor.
Background in B2B SaaS, enterprise software, or AI-adjacent companies.
Prior experience building an operations function from scratch or leading it through early scale.

Compensation

$190K – $265K + Offers Equity

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot

Standard company text repeated across Decagon's postings is omitted here.

Strategy and Operations, Customers

Similar positions