Technical Account Manager

Neo Security is hiring a Technical Account Manager to own the technical success of a focused portfolio of enterprise customers.

You’ll be each customer’s trusted technical partner from deployment through long-term adoption: leading the hands-on rollout and integration of Neo across endpoints, cloud, identity, and AI development environments, building success plans with clear owners and milestones, and helping customers expand Neo into new teams, workloads, and use cases.

You’ll work at the intersection of Customer Success,Support, Sales, Product, and Engineering, bringing what you learn in the field back into the platform.

What You’ll Do

• Own the post-sales technical relationship for a focused portfolio of enterprise customers, building trusted partnerships with security practitioners, architects, and CISOs.
• Troubleshoot across endpoint, cloud, identity (IdP/SSO), and networking and get to root cause wherever the issue lives.
• Lead hands-on deployment, integration, and troubleshooting of Neo across endpoint, IDE integrations, Browsers, and coding agents, cloud platforms, identity providers, and SaaS integrations.
• Translate customer use cases into technical requirements, configurations, workflows, and production-readiness plans.
• Build and drive deployment roadmaps and success plans with clear phases, owners, and target dates, and lead quarterly business reviews that demonstrate value and align on next steps.
• Own technical escalations from investigation through resolution: reproduce issues, collect and analyze logs, develop mitigations, and give Engineering clear, actionable bug reports.
• Drive adoption beyond the initial rollout by embedding Neo into customers’ recurring security and operational workflows through workshops, enablement, runbooks, and best practices.
• Identify new teams, workloads, and use cases where Neo can deliver value, partnering with Sales when commercial follow-up is needed.
• Act as a strategic feedback loop between the field and Product, Engineering, and Research, bringing customer insight into the roadmap and the deployment experience.

Requirements

• At least 5 years in a customer-facing technical position with a cybersecurity or B2B SaaS company, for example in Technical Account Management, Solutions Engineering or Architecture, or Tier 3 Support, preferably at an AI security, EDR, or DLP vendor.
• A track record of rolling out and integrating security products in enterprise production environments, and of owning the customer’s technical results from deployment planning through to long-term adoption.
• Wide-ranging technical knowledge spanning endpoint management, cloud infrastructure, identity providers, and SSO.
• Excellent problem-solving skills across authentication, logs, security controls, and system integrations, including the ability to pinpoint the root cause and share concrete findings with R&D before escalating.
• A strong grasp of today’s AI technologies, such as LLM applications, AI agents, coding agents, and MCP.
• Ease in engaging security leaders and the ability to shift naturally between strategic, risk, business, and in-depth technical discussions.
• Outstanding spoken and written communication, with a talent for making complex technical topics easy to understand.
• Thrives in an early-stage company where the product changes quickly, and is prepared to take ownership of accounts within the first month.
• Location: Israel. Full-time role.

Nice to Haves

• Background in AI security or AI governance, or in protecting generative AI applications and autonomous agents.
• Hands-on work integrating with IDEs, coding agents, or AI gateway and runtime infrastructure.
• Previous experience at an early-stage or fast-growing security startup.