Support Stripe's largest users by providing strategic consultations and operational solutions to enhance their experience.
Requirements
- Experience
- 5+ years
Joblaze summary
In the role of Technical Account Manager at Stripe, the individual will engage with the company's largest clients to provide tailored support and strategic consultations aimed at enhancing user experience and operational efficiency. Key skills include a strong understanding of APIs, SQL, and technical troubleshooting, alongside excellent communication and relationship management abilities. This position is ideal for someone with over five years of experience in enterprise client-facing roles, particularly those with a background in technical problem-solving and project management. The role emphasizes collaboration across teams to foster long-term client loyalty and drive global growth.
Joblaze insights
- Listed today on Joblaze — tracked directly from Stripe's career page.
- Stripe has 547 other open roles including Integration Engineer (Client facing), Professional Services, Integration Engineer (Client facing), Professional Services, Full Stack Engineer, Startup Products.
- 2452 active Python roles on Joblaze right now.
- 1088 active SQL roles on Joblaze right now.
- 166 active APIs roles on Joblaze right now.
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Technical Account Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Postman, APIs, SQL, Python.
- What seniority level is this role?
- Stripe targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Account Manager role at Stripe.
From the original posting
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Strategically support Stripe’s largest and most complex users.
Responsibilities
- Provide a gold standard experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Experience with tools like Postman, xCode, Python, Webhooks, and ETL
- Experience in the payments industry