Support Stripe's AI user segment by fostering relationships and providing strategic guidance to high-growth AI companies.
AI in the day-to-day
Familiarity using AI coding agents to solve problems.
Requirements
- Experience
- 10+ years
Joblaze summary
In the role of Technical Account Manager for the AI user segment at Stripe, the individual will engage with high-growth AI companies to foster strategic relationships and provide tailored support. Key skills include expertise in the AI industry, strong communication abilities, and proficiency in SQL, alongside a solid understanding of APIs. This position is well-suited for seasoned professionals with over a decade of experience in enterprise client-facing roles, particularly those who excel in navigating complex technical challenges. The role emphasizes collaboration across teams to enhance user experiences and drive operational solutions.
Joblaze insights
- Listed about 2 months ago on Joblaze — tracked directly from Stripe's career page.
- Stripe has 576 other open roles including Android Engineer, Dev Productivity, Partner Solutions Architect (AUNZ), Deal Pricing.
- 2601 active Python roles on Joblaze right now.
- 1841 active AI/ML roles on Joblaze right now.
- 1173 active SQL roles on Joblaze right now.
- Typical Python salary we track runs $125,000–$193,400 (median $160,000, across 1526 roles).
Quick facts
- How much experience is required?
- At least 10 years of relevant experience for this Technical Account Manager, AI User Segment role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Postman, AI/ML, SQL, Python.
- What seniority level is this role?
- Stripe targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Account Manager, AI User Segment role at Stripe.
From the original posting
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.
Responsibilities
- Provide a gold standard experience to your assigned accounts' key stakeholders
- Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long-term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
- Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
- Lead user-facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long-term solutions
- Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support
- Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
- Drive publication of user case studies
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience in enterprise-level client-facing work
- Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies
- Strong product sense and energized by the challenge of solving difficult user-related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers
- Proficient in SQL and comfort building complex queries
- Familiarity using AI coding agents to solve problems
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry