How much experience is required?

At least 3 years of relevant experience for this Technical Account Manager - GCN role.

What's the tech stack?

Joblaze extracted these technologies from the posting: Postman, APIs, SQL, Python.

What seniority level is this role?

Stripe targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Technical Account Manager - GCN role at Stripe.

Technical Account Manager - GCN at Stripe

Joblaze summary

In the role of Technical Account Manager at Stripe, the individual will engage with key stakeholders from major clients to enhance their experience and optimize their use of Stripe's services. This position requires a strong understanding of APIs, SQL, and technical troubleshooting, alongside excellent communication skills in both Chinese and English. Ideal candidates will have at least three years of experience in enterprise client-facing roles, particularly in the GCN region, and a knack for fostering long-term relationships. The role is integral to supporting complex integrations and driving user satisfaction within a dynamic team environment.

Joblaze insights

Listed 15 days ago on Joblaze — tracked directly from Stripe's career page.
Stripe has 567 other open roles including Account Executive, Enterprise Platforms, Tier 2 Grower, Account Executive, Product Sales - Money Management ASEAN, Account Executive, Product Sales- Money Management ANZ.
2585 active Python roles on Joblaze right now.
1167 active SQL roles on Joblaze right now.
164 active APIs roles on Joblaze right now.
Typical Python salary we track runs $125,000–$193,400 (median $160,000, across 1514 roles).

Quick facts

How much experience is required?: At least 3 years of relevant experience for this Technical Account Manager - GCN role.
What's the tech stack?: Joblaze extracted these technologies from the posting: Postman, APIs, SQL, Python.
What seniority level is this role?: Stripe targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Technical Account Manager - GCN role at Stripe.

From the original posting

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you'll do

Responsibilities

Provide a Gold Standard Experience to your assigned accounts' key stakeholders
Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development
Foster long-term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion
Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe
Lead user-facing meetings both in person and through video chat
Collaborate on the continued design of this support offering
Create user-facing content for long-term solutions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Minimum 3 years of experience in enterprise-level client-facing work in the GCN region
Fluent business level Chinese
Strong product sense and a drive to solve difficult, user-related problems
Strong written and verbal communication skills in English
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers
Familiarity with SQL and the ability to build basic queries and modify more complex ones
Strong technical troubleshooting skills and comfort interfacing with technical teams
A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred qualifications

An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes
Experience in small-to-medium-scale project management
Strong organizational skills and self-starting mindset
Experience with tools like Postman, Xcode, Python, Webhooks, and ETL
Experience in the payments industry