Join Vercel as a Senior Technical Account Manager to lead technical relationships with enterprise customers and drive strategic outcomes.
Posted by employer 3 months ago
First seen on Joblaze 3 months ago
Last verified on the company career page 3 hours ago
AI in the day-to-day
null
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Senior Technical Account Manager at Vercel is responsible for managing the post-sales technical relationship for a select group of enterprise clients, ensuring their needs are met through proactive engagement and strategic guidance. This role requires deep expertise in Vercel's platform, particularly Next.js, along with strong communication skills to navigate complex technical discussions with senior stakeholders. Ideal candidates have a background in customer-facing technical roles and a proven ability to drive outcomes across teams without formal authority. Vercel's emphasis on continuity and customer value makes this position crucial for fostering long-term partnerships.
Joblaze insights
Quick facts
- Is the Technical Account Manager role remote?
- It's hybrid — Vercel expects some on-site time in Hybrid - London, Berlin.
- How much experience is required?
- At least 5 years of relevant experience for this Technical Account Manager role.
- Where is the role based?
- Vercel is hiring for this position in Hybrid - London, Berlin.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI SDK, Next.js, Vercel.
- What seniority level is this role?
- Vercel targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Account Manager role at Vercel.
From the original posting
About Vercel:
About the role
We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers, taking it over from the Solutions Architect (SA) at deal close. Your focus is continuity: customers renew the annual TAM engagement because their technical outcomes improve each year.
What you'll do
- Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts, running a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each
- Lead incident follow-through when an escalation or a pattern of incidents emerges: run the post-mortem, find the architectural root cause, own the remediation roadmap, and respond to priority 1 and 2 escalations within 4 business hours
- Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments
- Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services, and track their outcomes into the customer's technical roadmap, without shipping production code yourself
- Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments you have made to your customers
What you need
- 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, such as technical account management, solutions architecture, developer success engineering, or support engineering
- Owned customer relationships at the $1M+ annual contract value (ACV) tier, including QBRs, roadmap workshops, and renewals
- Architected, debugged, and optimized production systems on Next.js and Vercel, including App Router, incremental static regeneration (ISR) and caching, Fluid Compute, and the AI SDK
- Led technical outcomes across Engineering, Product, and Support without formal authority, and written the incident summaries, post-mortems, and executive readouts that came out of them
Bonus if you
- Carried a TAM portfolio at a hyperscaler, infrastructure platform, or developer tools company, such as AWS, Cloudflare, Datadog, or GitHub
- Built AI agents with the Vercel AI SDK or Model Context Protocol (MCP) servers
- Led cloud financial operations (FinOps) or cost-optimization engagements, or ran an annual roadmap workshop or Well-Architected Review for an enterprise customer
Disclosures:
Standard company text repeated across Vercel's postings is omitted here.