Technical Account Manager II
Join Huntress as a Technical Account Manager II to enhance customer satisfaction and drive account growth in a fully remote environment.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Provide high-quality post-sales technical support
- Ensure partners/customers effectively utilize Huntress products
- Lead training sessions on product usage
- Advocate for partner/customer needs within the organization
- Identify up-sell and cross-sell growth opportunities
Must have
- 4+ years of experience in Technical Account Management
- Experience in the cybersecurity industry
- Excellent communication and presentation skills
Nice to have
- Experience with malware, threat intelligence, and/or sandbox analysis
- Experience with cloud platforms such as AWS, Azure, GCP
- Experience with programming or scripting languages
- Familiarity with MSP tools such as RMMs and PSAs
- Familiarity with working with SIEM tools like Elastic, Splunk
Practical constraints
- Comfortable traveling 33% of the time
AI in the day-to-day
Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications.
Requirements
- Experience
- 4+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Technical Account Manager II at Huntress, the individual will serve as the primary technical liaison for customers post-sale, focusing on enhancing customer satisfaction and maximizing the value derived from the Huntress platform. Key skills include a strong background in technical account management, cybersecurity knowledge, and effective communication abilities, particularly in presenting to diverse audiences. This position is well-suited for someone with at least four years of relevant experience, ideally within the cybersecurity sector, who can thrive in a fast-paced, remote environment.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze October 31, 2026. Last confirmed on Huntress's careers page November 2, 2026.
- Salary band is above the typical range for Sales/Marketing roles (median ~$142,950).
- Starts above 44% of 18 comparable mid sales/marketing roles in United States that list Cybersecurity we track (median $197,500 across 6 companies).
- Cybersecurity appears in 1.9% of 1667 comparable mid sales/marketing roles in United States; Splunk appears in 0.1% of 1667 comparable mid sales/marketing roles in United States.
Quick facts
- Is the Technical Account Manager II role remote?
- Yes — Huntress lists this as a fully remote position.
- What's the salary range?
- Huntress lists $160,000–$170,000 for this role.
- How much experience is required?
- At least 4 years of relevant experience for this Technical Account Manager II role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Azure, Cybersecurity, Elastic, GCP, PSA.
- What seniority level is this role?
- Huntress targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Account Manager II role at Huntress.
From the original posting
Reports to: Manager, Technical Account Management
Location: Remote US
Compensation Range: $160,000 to $170,000 OTE (80/20 split) plus equity
What You’ll Do:
The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through its duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships.
Responsibilities:
- Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
- Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
- Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
- Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
- Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
- Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
- Strong self-starter with the ability to work independently
- Spot opportunities for improvement in a fast-moving environment
- Comfortable traveling 33% of the time and meeting face-to-face with customers
- Comfortable presenting in front of groups
What You Bring To The Team:
- 4+ years of experience working in Technical Account Management, pre-sales, or similar work
- Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
- Effective time management and organizational skills
Preferred Experience:
- Experience with malware, threat intelligence, and/or sandbox analysis
- Experience with cloud platforms such as AWS, Azure, GCP, etc.
- Experience with programming or scripting languages
- Familiarity with MSP tools such as RMMs and PSAs
- Familiarity with working with SIEM tools like Elastic, Splunk, etc.
#BI-Remote
Standard company text repeated across Huntress's postings is omitted here.