Technical Account Manager III
Join Huntress as a Technical Account Manager to enhance customer satisfaction and drive value from our cybersecurity platform.
Posted by employer 3 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 11 hours ago
Skills & Technologies
What you'll build
- Provide high-quality post-sales technical support
- Ensure partners/customers effectively utilize Huntress products
- Participate at events to lead training sessions
- Advocate for partner/customer needs within the organization
- Identify up-sell and cross-sell growth opportunities
Must have
- 6+ years of experience in Technical Account Management or similar
- Experience in endpoint or network security
- Strong understanding of network design and troubleshooting
- Excellent communication and presentation skills
Nice to have
- Experience with malware and threat intelligence
- Experience with programming or scripting languages
- Experience with cloud platforms
- Familiarity with MSP tools
- Familiarity with SIEM tools
Practical constraints
- Comfortable traveling 25% of the time
AI in the day-to-day
Huntress uses AI tools to assist in reviewing and evaluating job applications, including resume screening and candidate matching.
Requirements
- Experience
- 6+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Technical Account Manager III at Huntress, the individual is responsible for providing post-sales technical support and ensuring customer satisfaction through effective communication and problem-solving. Key skills include experience in endpoint security and a strong understanding of network design and troubleshooting, along with the ability to advocate for customer needs within the organization. This position is suited for someone with over six years of relevant experience, particularly in technical account management or similar fields, who can thrive in a fast-paced environment. Huntress, a remote-first company founded by former NSA operators, emphasizes a collaborative cult
Joblaze insights
- Listed 2 days ago — first seen on Joblaze October 31, 2026. Last confirmed on Huntress's careers page November 2, 2026.
- Salary band is above the typical range for Sales/Marketing roles (median ~$142,000).
- Starts above 50% of 42 comparable senior sales/marketing roles in United States that list Python we track (median $198,758 across 17 companies). See Python salary trends
- Python appears in 3.2% of 1847 comparable senior sales/marketing roles in United States; Splunk appears in 0.1% of 1847 comparable senior sales/marketing roles in United States.
Quick facts
- Is the Technical Account Manager III role remote?
- Yes — Huntress lists this as a fully remote position.
- What's the salary range?
- Huntress lists $200,000–$215,000 for this role.
- How much experience is required?
- At least 6 years of relevant experience for this Technical Account Manager III role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AV, AWS, Azure, EDR, Elastic, Endpoint Security.
- What seniority level is this role?
- Huntress targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Account Manager III role at Huntress.
From the original posting
Reports to: Manager, Technical Account Management
Location: Remote US
Compensation Range: $200,000 to $215,000 OTE (80/20 split) plus equity
What You’ll Do:
The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. Technical Account Managers at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction by providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships.
Responsibilities:
- Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
- Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically-lead QBRs
- Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
- Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
- Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
- Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
- Product Research: Participate in surveys/research on new capabilities and product offerings to document and assist our product and engineering teams in building products that fit the needs of our partners/customers
- Community Technical Resource: Work with the Huntress Community Team on projects such as roadshows and peer groups
- Strong self-starter with the ability to work independently
- Spot opportunities for improvement in a fast-moving environment
- Comfortable traveling 25% of the time and meeting face-to-face with customers
- Comfortable presenting in front of groups
What You Bring To The Team:
- 6+ years of experience working in Technical Account Management, pre-sales, or similar work
- Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc.
- Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation
- Strong understanding of network design, hardening techniques, and troubleshooting
- Experience working in or with MSPs and/or VARs
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
- Effective time management and organizational skills
Preferred Experience:
- Experience with malware, threat intelligence, and/or sandbox analysis
- Experience with programming or scripting languages such as PowerShell, Python, and Bash
- Experience with cloud platforms such as AWS, Azure, GCP, etc.
- Familiarity with MSP tools such as RMMs and PSAs
- Familiarity with working with SIEM tools like Elastic, Splunk, etc.
#BI-Remote
Standard company text repeated across Huntress's postings is omitted here.