Provide technical support and consulting for Razorpay's product suite, ensuring successful resolutions for merchant queries.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Address technical queries on APIs and Plugins
- Communicate technical issues to merchants and internal departments
- Identify irregularities in functionality
- Provide timely resolution to merchants
- Capture issues in CRM and update progress
Must have
- Ability to explain complex information in simple terms
- Logical thinker with good analytical skills
- Good interpersonal skills
- Knowledge of frontend and server-side technologies
- B.Tech/M.Tech degree
Nice to have
- Up-to-date technical knowledge in payment gateway domain
- In-depth understanding of multiple products and processes
Requirements
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
The Technical Consultant at Razorpay engages daily with developers and clients to resolve post-integration technical issues, ensuring merchants receive effective support for their queries. This role requires a solid understanding of APIs, plugins, and the full Razorpay product suite, along with strong problem-solving and communication skills. It is well-suited for individuals with a technical background, particularly those familiar with payment gateways and capable of simplifying complex information for non-technical stakeholders. Razorpay fosters a culture of ownership and transparency, encouraging team members to take initiative and collaborate across departments.
Joblaze insights
Quick facts
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Angular, C++, CSS, Flutter, Go, HTML.
- What seniority level is this role?
- Razorpay targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Consultant role at Razorpay.
From the original posting
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
- Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
- Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
- Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
- Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
- Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
- Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
- May travel to client sites in order to resolve extremely complex customer and integration issues.
- To explain complex information in simple, clear terms to a non-IT personnel.
- Ability to deal with complex issues and bring it to closure with least dependency.
- Logical thinker with good analytical and problem-solving skills.
- Good to have Up-to-date technical knowledge in payment gateway domain.
- Ability for in-depth understanding of multiple products and processes.
- Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
- Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
- B.Tech/M.Tech degree with internship experience
Standard company text repeated across Razorpay's postings is omitted here.