How much experience is required?

3–5 years of relevant experience for this Technical Account Manager role.

What's the tech stack?

Joblaze extracted these technologies from the posting: API, Fintech, Payments, SaaS.

What seniority level is this role?

Razorpay targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Technical Account Manager role at Razorpay.

Technical Account Manager at Razorpay

Joblaze summary

The Technical Account Manager at Razorpay is responsible for managing the technical relationships with key global clients, ensuring both reactive incident resolution and proactive account health monitoring. This role requires a strong understanding of API integrations and the ability to communicate complex technical issues to both engineering teams and C-level stakeholders. Ideal candidates will have 3-5 years of experience in technical account management or similar roles, preferably within the fintech sector, and must demonstrate strong problem-solving skills and executive communication abilities.

Joblaze insights

Listed yesterday — first seen on Joblaze October 13, 2026. Last confirmed on Razorpay's careers page October 13, 2026.
This exact title is also open at 1 other location at Razorpay: Bengaluru.
API appears in 1.1% of 94 comparable mid other roles in India.

Quick facts

How much experience is required?: 3–5 years of relevant experience for this Technical Account Manager role.
What's the tech stack?: Joblaze extracted these technologies from the posting: API, Fintech, Payments, SaaS.
What seniority level is this role?: Razorpay targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Technical Account Manager role at Razorpay.

From the original posting

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Technical Account Manager – Global / US accounts

Razorpay | Super Enterprise Account Success

Role Summary

The Technical Account Manager owns the technical relationship with Razorpay's most strategic global customers. You are accountable for both reactive excellence—owning high-priority incidents and escalations through to resolution—and proactive account health—identifying risks before they become incidents, driving remediation plans, and serving as the customer's trusted technical advisor.

This is not an escalation coordinator or ticket manager role. This is the technical owner of enterprise customer outcomes.

What You Will Own

Reactive Ownership

Own incidents end-to-end — coordinate Engineering, SRA, Product, Risk, Operations; establish ownership, timelines, next steps, and customer communication; drive through resolution, RCA, and preventive actions
Meet contractual SLAs and internal commitments without exception — escalate early based on business impact, not SLA proximity
Communicate complex technical incidents to customer engineering teams and C-level stakeholders during live outages with clarity and composure
Ensure no critical issue is lost between teams — you are the single point of technical accountability

Proactive Account Health

Build and maintain a technical account plan for every assigned customer — understand their payment architecture, integrations, transaction flows, critical business journeys, and technical dependencies
Monitor account health continuously — analyze ticket trends, API error patterns, recurring issues, integration failures, reliability signals, and operational anomalies to identify risks before they escalate
Drive technical health reviews — present findings, remediation plans, owners, and deadlines; partner with CSM/Account teams to incorporate technical health into QBRs and account strategy
Prepare customers for launches, peak traffic events, migrations, and major releases — conduct readiness assessments and proactive capacity planning
Reduce repeat incidents over time — your success is measured by fewer avoidable escalations, not higher ticket volume

Technical Depth

Troubleshoot API integrations — webhook delivery failures, authentication issues, payment lifecycle anomalies, duplicate-event handling, idempotency violations, latency spikes, refund/settlement discrepancies, and dispute workflows
Interpret logs, trace transaction states — diagnose integration architecture issues, and guide customers through production vs. test environment differences
Translate technical root causes into executive-level business impact and remediation plans

What You Bring

Experience

3–5+ years in Enterprise Technical Account Management, Technical Customer Success, Enterprise Support, Solutions Architecture, Customer Engineering, or similar customer-facing technical roles
Enterprise/global customer experience required — fintech/payments experience strongly preferred but not mandatory if you bring excellent API/SaaS experience
Track record of managing P1/P2 incidents at scale and driving cross-functional escalations in high-pressure environments
Strong API/integration understanding — REST APIs, webhooks, asynchronous event processing, error handling, integration patterns, and production reliability concepts

Capabilities

Executive communication — written and verbal English at a level suitable for C-level stakeholders during live incidents
Strong RCA and structured problem-solving capabilities
Cross-functional influence without authority — comfortable challenging Engineering, Product, or SRE constructively when customer outcomes are at risk
Ability to operate effectively across US and India time zones — comfort with ambiguity and competing priorities
Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent practical experience

What Great Looks Like

Extreme ownership • Customer obsession without being customer-controlled • Bias for action • Calm under pressure • Data-driven decision making • Ability to simplify complexity • Strong judgement—knows when to escalate and when to solve • Executive presence • Technical curiosity • Structured problem-solving • Ability to identify risks before they become escalations • Strong follow-through • Challenges respectfully; influences without friction

Success Measures

All Incident response and resolution SLA adherence
Escalation ageing and time-to-close performance
Repeat incident reduction and RCA completion quality
Customer technical health score improvement
Proactive risk identification rate (issues flagged before customer-impacting)
Preventive action closure within committed timelines
NPS satisfaction (NPS) on incident management and technical guidance
QBR/account-health readiness and stakeholder alignment
Reduction in recurring technical issues over time

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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