Join Hercules as a Technical Customer Support Engineer to help customers build and scale their apps while improving our platform.
Posted by employer 9 hours ago
First seen on Joblaze 6 hours ago
Last verified on the company career page 6 hours ago
Skills & Technologies
What you'll build
- Help resolve issues with customer apps
- Improve our product/platform
- Maintain our knowledge base
- Build automations
- Help handle/resolve platform incidents
Must have
- Strong TypeScript and React background
- Proven ability to debug production issues
- Prior experience working in a customer facing role
Nice to have
- Strong systems/architecture thinking
- A track record closing 50+ tickets a day
Practical constraints
- Work standard Sydney hours
AI in the day-to-day
Hercules' AI agent assists in resolving customer issues.
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Technical Customer Support Engineer at Hercules, the individual will focus on resolving customer app issues, providing guidance on architecture, and implementing fixes to enhance the platform. Key skills include a strong background in TypeScript and React, along with a solid understanding of web app fundamentals and debugging techniques. This position is ideal for someone with prior customer-facing experience and a proven ability to manage a high volume of support tickets. Hercules emphasizes a fast-paced, excellence-driven work culture, encouraging continuous improvement and learning.
Joblaze insights
- Listed today — first seen on Joblaze October 5, 2026. Last confirmed on Hercules's careers page October 5, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$126,887).
- Starts above 7% of 1518 comparable mid other roles we track (median $105,000 across 211 companies).
Quick facts
- Is the Technical Customer Support Engineer, APAC role remote?
- Yes — Hercules lists this as a fully remote position.
- What's the salary range?
- Hercules lists $60,000–$120,000 for this role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI SDK, ClickHouse, Docker, PostgreSQL, React, Redis.
- What seniority level is this role?
- Hercules targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Customer Support Engineer, APAC role at Hercules.
From the original posting
What are we looking for?
We’re hiring a Technical Support Engineer to help our top customers successful build and scale their apps.
What will you do?
Help resolve issues with customer apps: Our customers are non-technical. When Hercules' AI agent fails them, they are stuck. Your job is to help fully resolve issues for customers in the app whether it is fixing bugs, advising on architecture, helping with integrations and more
Improve our product/platform: Every time we fix a customer app, you will update our underlying platform or AI agent to make sure the issue never happens again
Maintain our knowledge base: Keep our public and internal documents up to date, including any known issues
Build automations: Automate your support workflow so you can theoretically help hundreds of customers a day
Help handle/resolve platform incidents: Be the first point of call for platform incidents during your working hours. Manage public status and customer communication.
What skills will you have?
Strong TypeScript and react background
Modern web app fundamentals (HTTP, APIs, auth, databases)
Proven ability to debug production issues (logs, traces, repros, minimal test cases)
Strong systems/architecture thinking (scalability, reliability, performance, security basics)
Excellent written communication (clear, simple, concise, audience specific)
Prior experience working in a customer facing role (sales, pre-sales, customer support, etc)
A track record closing 50+ tickets a day
What timezone will you work?
This role is specifically for people living in Asia, Australia, or the Pacific and/or willing to work standard Sydney hours. Please apply to other jobs for other hours
What’s Hercules’ stack?
Technologies: Typescript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal
Clouds: Cloudflare, AWS
AI Models: OpenAI, Anthropic, Google
Will you always be a technical support engineer?
You are welcome to stay as a technical support engineer for as long as you'd like. However, we are open to working with you to transition you to a full time software engineering, pre-sales, or post-sales engineering role after 6-12 months.
What are Hercules’ operating principles?
We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers.
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates who are willing to 1) work in US time zones and 2) travel to the office regularly.
What are Hercules’ benefits?
Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
What’s the compensation?
$60k-$120k + equity (variable based on seniority, equity, and location)
Standard company text repeated across Hercules's postings is omitted here.