Join Hercules as a Technical Support Engineer to assist customers with app issues and improve our platform while working remotely on weekends.
Posted by employer 2 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 12 hours ago
Skills & Technologies
What you'll build
- Help resolve issues with customer apps
- Improve our product/platform
- Maintain our knowledge base
- Build automations
- Help handle/resolve platform incidents
Must have
- Strong TypeScript and React background
- Proven ability to debug production issues
- Excellent written communication
- Prior experience working in a customer facing role
- A track record closing 50+ tickets a day
Practical constraints
- Weekend coverage role: Thursday through Monday
- Work standard New York hours
AI in the day-to-day
Hercules' AI agent assists customers, and engineers update the platform to prevent recurring issues.
Requirements
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: years of experience.
Benefits
Joblaze summary
The Technical Customer Support Engineer at Hercules focuses on resolving customer app issues, providing architectural advice, and managing platform incidents during weekend shifts. Proficiency in TypeScript and React, along with a solid understanding of web app fundamentals and debugging skills, are essential for this role. Ideal candidates have experience in customer-facing positions and a proven ability to handle a high volume of support tickets. Hercules emphasizes a culture of rapid iteration and excellence, making this position suitable for those eager to contribute to a fast-paced environment.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze October 31, 2026. Last confirmed on Hercules's careers page November 2, 2026.
- This exact title is also open at 1 other location at Hercules: Remote - North America.
- Salary band is below the typical range for comparable tech roles (median ~$129,582).
- Starts above 8% of 1379 comparable mid other roles in United States we track (median $105,000 across 183 companies).
- TypeScript appears in 0.8% of 3323 comparable mid other roles in United States; PostgreSQL appears in 0.3% of 3323 comparable mid other roles in United States.
Quick facts
- Is the Technical Customer Support Engineer, North America (Weekend Coverage) role remote?
- Yes — Hercules lists this as a fully remote position.
- What's the salary range?
- Hercules lists $75,000–$150,000 for this role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI SDK, ClickHouse, Docker, PostgreSQL, React, Redis.
- What seniority level is this role?
- Hercules targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Customer Support Engineer, North America (Weekend Coverage) role at Hercules.
From the original posting
What are we looking for?
We're hiring a Technical Support Engineer for weekend coverage (Thursday to Monday) to help our top customers successfully build and scale their apps.
What will you do?
Help resolve issues with customer apps: Our customers are non-technical. When Hercules' AI agent fails them, they are stuck. Your job is to help fully resolve issues for customers in the app whether it is fixing bugs, advising on architecture, helping with integrations and more
Improve our product/platform: Every time we fix a customer app, you will update our underlying platform or AI agent to make sure the issue never happens again
Maintain our knowledge base: Keep our public and internal documents up to date, including any known issues
Build automations: Automate your support workflow so you can theoretically help hundreds of customers a day
Help handle/resolve platform incidents: Be the first point of call for platform incidents during your working hours. Manage public status and customer communication.
What skills will you have?
Strong TypeScript and React background
Modern web app fundamentals (HTTP, APIs, auth, databases)
Proven ability to debug production issues (logs, traces, repros, minimal test cases)
Strong systems/architecture thinking (scalability, reliability, performance, security basics)
Excellent written communication (clear, simple, concise, audience specific)
Prior experience working in a customer facing role (sales, pre-sales, customer support, etc)
A track record closing 50+ tickets a day
What timezone will you work?
This role is specifically for people living in North America and/or willing to work standard New York hours. This is a weekend coverage role: you'll work Thursday through Monday, including Saturday and Sunday, with Tuesday and Wednesday off. Please apply to our other Technical Customer Support Engineer roles if you're looking for a Monday to Friday schedule.
What’s Hercules’ stack?
Technologies: TypeScript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal
Clouds: Cloudflare, AWS
AI Models: OpenAI, Anthropic, Google
Will you always be a technical support engineer?
You are welcome to stay as a technical support engineer for as long as you'd like. However, we are open to working with you to transition you to a full time software engineering, pre-sales, or post-sales engineering role after 6-12 months.
What are Hercules’ operating principles?
We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers.
Is Hercules in-office or remote?
This role is fully remote. You'll work standard US hours on a weekend coverage schedule, from anywhere outside US-sanctioned countries.
What are Hercules’ benefits?
Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
What’s the compensation?
$75k-$150k + equity (variable based on seniority, equity, and location)
Standard company text repeated across Hercules's postings is omitted here.