Join Hercules as a Technical Customer Support Engineer to solve complex technical problems for top customers.
Posted by employer 3 weeks ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Use whatever AI productivity tools you’d like
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Technical Customer Support Engineer at Hercules, the individual will tackle complex technical issues for high-value clients, ensuring swift resolutions and effective communication. Key skills include proficiency in TypeScript, a solid understanding of full-stack systems, and the ability to debug production problems. This position is ideal for someone with a customer-facing background who thrives in a fast-paced environment and is eager to contribute to product improvements. Hercules emphasizes urgency and excellence, making it a dynamic place for those looking to grow in technical support or transition to engineering roles.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Hercules's careers page October 27, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$130,000).
- Starts above 10% of 1347 comparable mid other roles in United States we track (median $105,000 across 184 companies).
- TypeScript appears in 0.7% of 3194 comparable mid other roles in United States; HTTP appears in 0.1% of 3194 comparable mid other roles in United States.
Quick facts
- Is the Technical Customer Support Engineer, North America role remote?
- It's hybrid — Hercules expects some on-site time in Remote - North America.
- What's the salary range?
- Hercules lists $80,000–$175,000 for this role.
- Where is the role based?
- Hercules is hiring for this position in Remote - North America.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, HTTP, TypeScript, databases.
- What seniority level is this role?
- Hercules targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Customer Support Engineer, North America role at Hercules.
From the original posting
What are we looking for?
We’re hiring a Technical Support Engineer to help our top customers successful build and scale their apps.
What will you do?
Help resolve issues with customer apps: Our customers are non-technical. When Hercules' AI agent fails them, they are stuck. Your job is to help fully resolve issues for customers in the app whether it is fixing bugs, advising on architecture, helping with integrations and more
Improve our product/platform: Every time we fix a customer app, you will update our underlying platform or AI agent to make sure the issue never happens again
Maintain our knowledge base: Keep our public and internal documents up to date, including any known issues
Build automations: Automate your support workflow so you can theoretically help hundreds of customers a day
Help handle/resolve platform incidents: Be the first point of call for platform incidents during your working hours. Manage public status and customer communication.
What skills will you have?
Strong TypeScript and react background
Modern web app fundamentals (HTTP, APIs, auth, databases)
Proven ability to debug production issues (logs, traces, repros, minimal test cases)
Strong systems/architecture thinking (scalability, reliability, performance, security basics)
Excellent written communication (clear, simple, concise, audience specific)
Prior experience working in a customer facing role (sales, pre-sales, customer support, etc)
A track record closing 50+ tickets a day
What timezone will you work?
This role is specifically for people living in North America and/or willing to work standard New York hours. Please apply to other hours.
What’s Hercules’ stack?
Technologies: Typescript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal
Clouds: Cloudflare, AWS
AI Models: OpenAI, Anthropic, Google
Will you always be a technical support engineer?
You are welcome to stay as a technical support engineer for as long as you'd like. However, we are open to working with you to transition you to a full time software engineering, pre-sales, or post-sales engineering role after 6-12 months.
What are Hercules’ operating principles?
We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers.
What are Hercules’ benefits?
Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
What’s the compensation?
$75k-$150k + equity (variable based on seniority, equity, and location)
Standard company text repeated across Hercules's postings is omitted here.