Join Hercules as a Technical Support Engineer to assist customers with app issues and improve our platform during weekend coverage.
Posted by employer 6 days ago
First seen on Joblaze 4 days ago
Last verified on the company career page 23 hours ago
Skills & Technologies
What you'll build
- Help resolve issues with customer apps
- Improve our product/platform
- Maintain our knowledge base
- Build automations
- Help handle/resolve platform incidents
Must have
- Strong TypeScript and React background
- Proven ability to debug production issues
- Excellent written communication
- Prior experience working in a customer facing role
Nice to have
- Strong systems/architecture thinking
- A track record closing 50+ tickets a day
Practical constraints
- Weekend coverage Thursday to Monday
- Work GMT+2 hours
AI in the day-to-day
Hercules' AI agent assists customers, and engineers update the platform based on customer interactions.
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
In this role, the Technical Customer Support Engineer focuses on resolving issues for non-technical customers, ensuring their applications run smoothly and efficiently. Key skills include a strong background in TypeScript and React, along with experience in debugging and systems architecture. This position is ideal for someone with a customer-facing background who can handle a high volume of support tickets. Hercules emphasizes a fast-paced, excellence-driven environment, making it suitable for individuals eager to contribute and grow within the company.
Joblaze insights
- Listed 4 days ago — first seen on Joblaze October 29, 2026. Last confirmed on Hercules's careers page November 2, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$129,111).
- Starts above 21% of 14 comparable mid other roles in United Kingdom we track (median $103,125 across 8 companies).
- TypeScript appears in 2.8% of 143 comparable mid other roles in United Kingdom; React appears in 0.7% of 143 comparable mid other roles in United Kingdom.
Quick facts
- Is the Technical Customer Support Engineer, EMEA (Weekend Coverage) role remote?
- Yes — Hercules lists this as a fully remote position.
- What's the salary range?
- Hercules lists $60,000–$120,000 for this role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI SDK, ClickHouse, Docker, PostgreSQL, React, Redis.
- What seniority level is this role?
- Hercules targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Customer Support Engineer, EMEA (Weekend Coverage) role at Hercules.
From the original posting
What are we looking for?
We're hiring a Technical Support Engineer for weekend coverage (Thursday to Monday) to help our top customers successfully build and scale their apps.
What will you do?
Help resolve issues with customer apps: Our customers are non-technical. When Hercules' AI agent fails them, they are stuck. Your job is to help fully resolve issues for customers in the app whether it is fixing bugs, advising on architecture, helping with integrations and more
Improve our product/platform: Every time we fix a customer app, you will update our underlying platform or AI agent to make sure the issue never happens again
Maintain our knowledge base: Keep our public and internal documents up to date, including any known issues
Build automations: Automate your support workflow so you can theoretically help hundreds of customers a day
Help handle/resolve platform incidents: Be the first point of call for platform incidents during your working hours. Manage public status and customer communication.
What skills will you have?
Strong TypeScript and React background
Modern web app fundamentals (HTTP, APIs, auth, databases)
Proven ability to debug production issues (logs, traces, repros, minimal test cases)
Strong systems/architecture thinking (scalability, reliability, performance, security basics)
Excellent written communication (clear, simple, concise, audience specific)
Prior experience working in a customer facing role (sales, pre-sales, customer support, etc)
A track record closing 50+ tickets a day
What timezone will you work?
This role is specifically for people living in Europe, the middle east, or Africa and/or willing to work GMT+2 hours. This is a weekend coverage role: you'll work Thursday through Monday, including Saturday and Sunday, with Tuesday and Wednesday off. Please apply to our other Technical Customer Support Engineer roles if you're looking for a Monday to Friday schedule.
What’s Hercules’ stack?
Technologies: TypeScript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal
Clouds: Cloudflare, AWS
AI Models: OpenAI, Anthropic, Google
Will you always be a technical support engineer?
You are welcome to stay as a technical support engineer for as long as you'd like. However, we are open to working with you to transition you to a full time software engineering, pre-sales, or post-sales engineering role after 6-12 months.
What are Hercules’ operating principles?
We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers.
What are Hercules’ benefits?
Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
What’s the compensation?
$60k-$120k + equity (variable based on seniority, equity, and location)
Standard company text repeated across Hercules's postings is omitted here.