Join Wiz as a Technical Escalation & Incident Response Engineer to drive complex technical escalations and enhance cloud security.
Posted by employer 2 weeks ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
Skills & Technologies
What you'll build
- Triage and own complex escalations from intake through resolution
- Identify recurring patterns and potential incidents
- Partner with the Business & Systems Resilience team during incidents
- Own the documentation, troubleshooting guidance, and run books
- Build monitoring and scheduled checks that surface degradation
Must have
- Bachelor’s degree in Engineering, Computer Science, or related field
- 5 years experience in technical escalations, production support, SRE, incident response
- Hands-on experience troubleshooting cloud infrastructure, APIs, networking
- Strong ownership and technical judgment
- Strong written and verbal communication skills
Nice to have
- Experience with cloud security products or cybersecurity
- Familiarity with incident management
- Experience building AI-based tools for technical investigation
- Experience with FedRAMP, DoD IL4, or another regulated government environment
Practical constraints
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
AI in the day-to-day
Build compliant AI-assisted tools and automation for escalation intake, investigation, classification, routing, correlation, summarization, and trend detection.
Requirements
- Experience
- 5+ years
- Education
- Bachelor's degree
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation, work arrangement.
Joblaze summary
In the role of Technical Escalation & Incident Response Engineer, the individual will manage complex technical escalations and lead incident response efforts, acting as a key liaison between customer-facing teams and product development. Proficiency in troubleshooting cloud infrastructure, APIs, and distributed systems is essential, along with experience in building operational tools and automation. This position is suited for someone with at least five years of relevant experience, particularly in technical support or incident management, who can navigate both commercial and regulated environments. The team operates within a fast-growing startup backed by Google, emphasizing collaboration a
Joblaze insights
- Listed today — first seen on Joblaze October 20, 2026. Last confirmed on Wiz's careers page October 20, 2026.
- AI appears in 3.3% of 211 comparable mid security roles in United States; Authentication appears in 0.5% of 211 comparable mid security roles in United States.
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Technical Escalation & Incident Response Engineer role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, APIs, Authentication, Automation, Cloud, Data Pipelines.
- What seniority level is this role?
- Wiz targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Escalation & Incident Response Engineer role at Wiz.
From the original posting
Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Minimum qualifications
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 5 years experience in technical escalations, production support, SRE, incident response, or a similar technical role.
- Hands-on experience troubleshooting cloud infrastructure, APIs, networking, authentication, data pipelines, and distributed systems by analyzing logs, traces, and other diagnostic data.
- Experience designing and building tools or systems that support operational processes, using scripting, APIs, automation, and AI assisted workflows.
- Strong ownership, technical judgment, and the ability to drive unfamiliar and complex issues to resolution.
- Strong written and verbal communication skills, with the ability to explain technical findings to different audiences.
Preferred qualifications
- Experience with cloud security products or cybersecurity.
- Familiarity with incident management, including severity assessment, blast-radius analysis, mitigation, recovery validation, and post-incident reviews.
- Experience building AI-based tools for technical investigation, triage, routing, summarization, or trend detection.
- Experience with FedRAMP, DoD IL4, or another regulated government environment, including authorization boundaries, continuous monitoring, and controlled data handling.
About the job
As a Technical Escalation & Incident Response Engineer, you will own complex technical escalations and drive Product Incident Response. Serving as the primary technical bridge between customer-facing, Product and R&D teams, you will identify systemic risks early and keep regulated and commercial environments in sync. You will also partner with the Business & Systems Resilience team during incidents affecting federal agencies, providing the technical context needed for impact assessments, agency communications, incident reporting, and corrective actions..
Responsibilities
- Triage and own complex escalations from intake through resolution, including technical investigation, impact assessment, routing, documentation, stakeholder communication, and follow-up.
- Identify recurring patterns and potential incidents, assess blast radius, track affected customers, and provide Product Incident Response with clear evidence and recommended next steps.
- Where eligible, partner with the Business & Systems Resilience team during incidents affecting federal agencies, supporting agency notifications, technical updates, root cause analyses, lessons learned, and corrective actions through closure.
- Help keep the commercial and FedRAMP/IL4 environments aligned, tracking features, fixes, configurations, and processes while meeting compliance and data-separation requirements.
- Own the documentation, troubleshooting guidance, and run books that come out of your work, and improve escalation processes, severity criteria, field enablement, and operational metrics.
- Build compliant AI-assisted tools and automation for escalation intake, investigation, classification, routing, correlation, summarization, and trend detection.
- Build monitoring and scheduled checks that surface degradation and silent failures before customers report them.
- Run back-office operations, including tenant provisioning, licensing and entitlements, access changes, and configuration updates, safely and with a full audit trail.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Standard company text repeated across Wiz's postings is omitted here.