Senior Escalation Engineer
Join Wiz as a Senior Escalation Engineer to tackle complex customer issues and enhance our AI-powered security platform.
Posted by employer 4 days ago
First seen on Joblaze 4 days ago
Last verified on the company career page 53 minutes ago
Skills & Technologies
What you'll build
- Take ownership of challenging customer technical problems
- Identify potential escalations and advocate for customers
- Author technical troubleshooting content
- Lead development of internal tools and processes
- Participate in on-call rotation for critical escalations
Must have
- Bachelor's degree in Computer Science or equivalent
- 7+ years of hands-on, technical experience in a senior customer-facing role
- 3+ years of in-depth experience with a major cloud platform
- Proven experience in reading, debugging, and writing code in at least one high-level programming language
- Proficiency in using Git and source code management systems
- Proficiency with command-line tools and Linux operating system environments
Nice to have
- Experience with DevOps technologies and CI/CD pipelines
- Experience with Kubernetes and Container technologies
- Experience with Infrastructure as Code (IaC) technologies such as Terraform
- Proficiency with SQL for data analysis
- Experience with relational and NoSQL databases
- Previous experience in a role within a CTO organization
Practical constraints
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
AI in the day-to-day
actively contribute to the development of our internal tooling, with a strong focus on leveraging AI to enhance our capabilities.
Requirements
- Experience
- 7+ years
- Education
- Bachelor's degree
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation.
Joblaze summary
In the role of Senior Escalation Engineer at Wiz, the individual will tackle complex customer issues, providing in-depth troubleshooting and analysis to ensure swift resolutions. Key skills include proficiency in cloud platforms, coding in high-level languages, and familiarity with REST APIs, alongside a strong understanding of web technologies. This position is ideal for seasoned professionals with extensive experience in customer-facing technical roles, particularly those who thrive in fast-paced, innovative environments. The role also involves contributing to internal tooling development and influencing product direction based on customer feedback.
Joblaze insights
Quick facts
- Is the Senior Escalation Engineer role remote?
- Yes — Wiz lists this as a fully remote position.
- How much experience is required?
- At least 7 years of relevant experience for this Senior Escalation Engineer role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Git, Go, GraphQL, Java, JavaScript.
- What seniority level is this role?
- Wiz targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Escalation Engineer role at Wiz.
From the original posting
Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Minimum qualifications:
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.
- 7+ years of hands-on, technical experience in a senior customer-facing role such as Escalation Engineer, Senior Technical Support, or a related field.
- A minimum of 3+ years of in-depth experience with a major cloud platform.
- Proven experience in reading, debugging, and writing code in at least one high-level programming language (e.g., Python, Go, Java, Shell, JavaScript).
- Proficiency in using Git and source code management systems for code collaboration.
- Proficiency with REST APIs or GraphQL.
- Proficiency with command-line tools and Linux operating system environments.
- A fast learner with a natural curiosity, a passion for technology, and the ability to work independently.
- A deep understanding of web technologies (e.g., HTTP, HTML, DNS).
- Experience leveraging AI tools to increase task efficiency.
Preferred qualifications:
- Experience with DevOps technologies and CI/CD pipelines.
- Experience with Kubernetes and Container technologies.
- Experience with Infrastructure as Code (IaC) technologies such as Terraform.
- Proficiency with SQL for data analysis and the proven ability to independently create dashboards and datasets to drive insights.
- Experience with relational and NoSQL databases.
- Previous experience in a role within a CTO organization or a similar strategic technical team.
About the job:
We’re looking for an Escalation Expert to join the CTO team and spread the power of Wiz. In this role, your primary responsibility is to proactively identify, analyze, and resolve complex customer issues and recurring technical patterns and be a pivotal link between our customers and our core engineering and product teams. You will delve deep into challenging technical problems, provide critical feedback to shape the future of our product, and actively contribute to the development of our internal tooling, with a strong focus on leveraging AI to enhance our capabilities.
Responsibilities:
- Take ownership of our most challenging customer technical problems, performing deep-dive troubleshooting and analysis to drive them to resolution.
- Proactively identify potential escalations and serve as the customer's advocate, ensuring their most difficult technical challenges influence product and engineering roadmaps.
- Author and publish technical troubleshooting content, such as knowledge base articles and guides, for both internal team enablement and external customer use.
- Lead the development of internal tools and processes for your specific product area, and champion their adoption within our technical teams.
- Participate in an on-call rotation for critical escalations and to support internal tooling.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Standard company text repeated across Wiz's postings is omitted here.