Posted by employer 1 year ago
First seen on Joblaze 5 months ago
Last verified on the company career page 20 hours ago
Skills & Technologies
Requirements
- Experience
- 2+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Technical Support Engineer 2 at Datadog, the individual will engage with customers through various channels to troubleshoot technical issues and enhance their understanding of the platform. Key skills include experience with multi-channel support in a SaaS environment, familiarity with tools like Zendesk and Jira, and a foundational knowledge of programming and Linux. This position is ideal for someone with at least two years of relevant experience who is detail-oriented and eager to learn, particularly those fluent in Japanese. Datadog emphasizes a collaborative office culture and offers opportunities for professional growth.
Joblaze insights
- Listed about 5 months ago — first seen on Joblaze April 25, 2026. Last confirmed on Datadog's careers page October 10, 2026.
- This exact title is also open at 1 other location at Datadog: Tokyo, Japan.
Quick facts
- Is the Technical Support Engineer II role remote?
- It's hybrid — Datadog expects some on-site time in Tokyo, Japan.
- How much experience is required?
- At least 2 years of relevant experience for this Technical Support Engineer II role.
- Where is the role based?
- Datadog is hiring for this position in Tokyo, Japan.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Confluence, Jira, Linux, Zendesk.
- What seniority level is this role?
- Datadog targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer II role at Datadog.
From the original posting
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
What You’ll Do:
- Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
- Reproduce technical issues and dive into Datadog’s 1000+ integrations
- Become demo certified and lead a three-pillar demo to customers
- Participate in product conversations with internal teams based on feedback from client interactions
- Train as a highly knowledgeable specialist in one or more Datadog product area(s)
- Work from a Datadog office 3 - 5 days per week
Who You Are:
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- Experienced using Zendesk, Jira, Confluence, or similar software
- An engineer with previous technical troubleshooting and/or programming experience
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- An effective written and verbal communicator
- A tinkerer with some programming experience and a basic knowledge of Linux
- Able to work a rotating schedule that requires weekend availability
- Fluent in written and spoken English and Japanese as this role will interact with stakeholders, locally and globally
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.
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