Join Datadog as a Technical Support Engineer to assist Premier Customers with technical inquiries in a hybrid work environment.
Posted by employer 2 months ago
First seen on Joblaze 4 hours ago
Last verified on the company career page 4 hours ago
What you'll build
- Respond to client requests
- Develop relationships with Premier Customers
- Reproduce issues with integrations
- Build out documentation and knowledge articles
- Participate in routine health check meetings
Must have
- 5+ years of related experience in multi-channel technical support
- Some programming experience
- Basic knowledge of Linux
- Experience in a Premium/Enterprise technical support role
- Ability to work a rotating schedule with weekend availability
Practical constraints
- Work from a Datadog office 3 - 5 days per week
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In this role, the Technical Support Engineer 3 at Datadog engages directly with Premier Customers, addressing technical inquiries and fostering strong relationships to enhance client satisfaction. The position requires expertise in multi-channel technical support within a SaaS environment, along with a foundational understanding of programming and Linux. Ideal candidates have significant experience in premium technical support roles and possess a client-centric mindset. Datadog emphasizes a collaborative office culture and offers a hybrid work model to support work-life balance.
Joblaze insights
- Listed today — first seen on Joblaze October 10, 2026. Last confirmed on Datadog's careers page October 10, 2026.
Quick facts
- Is the Technical Support Engineer 3, Premier - Sao Paulo role remote?
- It's hybrid — Datadog expects some on-site time in Sao Paulo, Brazil.
- How much experience is required?
- At least 5 years of relevant experience for this Technical Support Engineer 3, Premier - Sao Paulo role.
- Where is the role based?
- Datadog is hiring for this position in Sao Paulo, Brazil.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Linux, SaaS.
- What seniority level is this role?
- Datadog targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer 3, Premier - Sao Paulo role at Datadog.
From the original posting
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.
What You’ll Do:
- Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
- Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
- Reproduce issues and dive into the 600+ integrations that Datadog works with
- Build out documentation and knowledge based articles for a variety of technology
- Drive product conversations based on needs and problems learned during client interactions
- Participate in routine health check meetings with Premier Customers
- Work from a Datadog office 3 - 5 days per week
Who You Are:
- Experienced in multi-channel technical support at a SaaS company (5+ years of related experience)
- A tinkerer with some programming experience and a basic knowledge of Linux
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A decision maker but know when the decision should be escalated
- Have been in a Premium/Enterprise technical support role previously
- Knowledgeable of current infrastructure and monitoring solutions and technologies
- Able to work a rotating schedule that requires weekend availability
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
#LI-Hybrid
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.
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