Trust Strategy & Operations
Join ElevenLabs as a Trust Strategy & Operations professional to enhance decision-making around risk and support responsible growth.
Posted by employer 3 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 6 hours ago
What you'll build
- Build and maintain strategic automations and standardized processes
- Partner with Engineering and Growth teams
- Serve as a trusted advisor to leadership
- Oversee analytics across trust functions
- Lead the design and management of dashboards, reports, and KPIs
Must have
- Excellent communication skills
- 4+ years in Security, Trust & Safety Operations, or Risk Operations
- Proven track record building end-to-end solutions
- Experience working cross-functionally with Policy, Legal, or Safety teams
- Highly adaptable with a proactive approach
AI in the day-to-day
We use AI to move faster with higher-quality results across the whole company.
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the Trust Strategy & Operations role at ElevenLabs, the individual will focus on designing and implementing systems that enhance trust workflows and support responsible growth across various functions. Key skills include experience in Security and Risk Operations, along with strong analytical abilities to drive data-informed strategies. This position is ideal for someone with a background in high-growth tech environments who is passionate about responsible AI and capable of navigating complex risk scenarios. The team operates with minimal bureaucracy, emphasizing impact over titles.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze October 31, 2026. Last confirmed on ElevenLabs's careers page November 3, 2026.
Quick facts
- Is the Trust Strategy & Operations role remote?
- Yes — ElevenLabs lists this as a fully remote position.
- How much experience is required?
- At least 4 years of relevant experience for this Trust Strategy & Operations role.
- What seniority level is this role?
- ElevenLabs targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Trust Strategy & Operations role at ElevenLabs.
From the original posting
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
About the role
As part of the trust team, you'll collaborate across functions to design and implement systems that streamline trust workflows, enhance decision-making around risk, and support responsible growth. The team operates as strategic advisors to key cross-functional partners — including Product, Operations, Legal, Marketing, and Engineering — to drive accountability, insights, and operational integrity across the business.
In this role, you will be responsible for:
End-to-End Process Management — Build and maintain strategic automations and standardized processes that support trust and safety functions, promoting consistency and adoption across the org.
Cross-Functional Collaboration — Partner with Engineering and Growth teams to drive initiatives that enhance trust infrastructure and operational effectiveness.
Leadership Partnership — Serve as a trusted advisor to leadership, delivering strategic insights, risk reporting, and actionable recommendations.
Data-Driven Strategy — Oversee analytics across trust functions. Identify risk patterns and areas for improvement; build dashboards and insights that inform policy decisions and guide operational improvements.
Reporting & Analytics — Lead the design and management of dashboards, reports, and KPIs that measure trust and safety performance and impact.
Who you are
Passionate about responsible AI and motivated by building systems that protect users and maintain platform integrity
Highly motivated with a strong work ethic — you understand the stakes of this moment in AI and are committed to getting it right
Analytical and first-principles oriented, comfortable navigating ambiguity and complex risk tradeoffs
Consistently deliver high-quality work quickly and take initiative from day one
Low ego, high ownership
Requirements
Excellent communication skills and ability to translate complex risk data into clear recommendations
4+ years in Security, Trust & Safety Operations, or Risk Operations at a high-growth technology company
Proven track record building end-to-end solutions, from data collection and analysis through to execution
Experience working cross-functionally with Policy, Legal, or Safety teams
Highly adaptable with a proactive approach to problem-solving and process improvement
Location
This role is remote-first, so it can be executed from anywhere in Europe. Preference for candidates based in London.
#LI-Remote
Standard company text repeated across ElevenLabs's postings is omitted here.