Workflow Automation Analyst
Help improve workflows and automate processes for Ethos's Revenue teams as a Workflow Automation Analyst.
Posted by employer 2 days ago
First seen on Joblaze 10 hours ago
Last verified on the company career page 10 hours ago
What you'll build
- Map and redesign business processes
- Build workflow automations
- Establish QA and monitoring practices
- Manage a Jira sprint board
- Mentor junior team members
Must have
- 3+ years hands-on experience designing workflow automations
- Experience mapping business processes
- History of leading process redesign
- Experience building data pipelines
- Strong analytical skills
- Familiarity with APIs and data integrations
Nice to have
- Experience with Snowflake and Hex
- Working knowledge of SQL or Python
- Experience testing and documenting workflows
AI in the day-to-day
Build AI-enabled data pipelines for use cases such as intent tagging and transcript summarization.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Workflow Automation Analyst at Ethos Life focuses on enhancing operational efficiency by mapping and redesigning business processes, while also building and deploying automated workflows. Key skills include experience with tools like Zapier and n8n, as well as a strong analytical background to drive data-informed decisions. This role is suited for individuals with at least three years of hands-on experience in workflow automation and process redesign, ideally with a background in data pipelines and AI workflows. Ethos Life emphasizes collaboration across teams to ensure a seamless customer experience.
Joblaze insights
Quick facts
- Is the Workflow Automation Analyst role remote?
- No — this is an on-site role in Bangalore, India.
- How much experience is required?
- At least 3 years of relevant experience for this Workflow Automation Analyst role.
- Where is the role based?
- Ethos Life is hiring for this position in Bangalore, India.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, CRM workflows, Hex, Python, SQL, Snowflake.
- What seniority level is this role?
- Ethos Life targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Workflow Automation Analyst role at Ethos Life.
From the original posting
About Ethos
About the role
Creating a world-class customer experience is critical to Ethos’s mission. We’re looking for a Workflow Automations Analyst to help our Revenue teams improve how work gets done across Ethos. In this role, you’ll map and redesign business processes, then build the workflows and AI-enabled data pipelines that make them more efficient and scalable. You’ll be tasked with solutioning and enabling internal systems, with a focus on reliable operations and measurable customer impact.
Duties and Responsibilities:
- Partner with cross-functional leaders to map, analyze, and redesign business processes for efficiency, scale, and customer impact.
- Translate operational needs into workflow requirements, including business logic, data flows, integrations, and success criteria.
- Use analytics to drive decisions, prioritize solutions, measure automation impact, investigate failures, and identify opportunities to improve or extend existing workflows.
- Build, test, and deploy workflow automations using tools such as Zapier, n8n, CRM workflows, and AI-driven components.
- Build AI-enabled data pipelines for use cases such as intent tagging and transcript summarization across products.
- Establish QA, UAT, monitoring, and documentation practices so automations run reliably and securely.
- Manage a Jira sprint board with epics, stories, tasks and dependencies.
- Maintain clear documentation of requirements, data flows, implemented automations, and their outcomes.
- Mentor more junior team members and regularly review automations.
Qualifications and Skills:
- 3+ years hands-on experience designing, building, testing, and maintaining workflow automations using Zapier, n8n, Make, CRM workflows, or similar tools.
- Experience mapping business processes and translating operational problems into requirements, business logic, data flows, and measurable outcomes.
- History of leading process redesign across teams.
- Experience building or contributing to data pipelines and AI-enabled workflows; examples could include intent tagging, transcript summarization, scheduled workflow automations, or routing.
- Strong analytical skills, including the ability to use data to diagnose process issues, measure impact, and improve automations after launch. Experience with Snowflake and Hex preferred.
- Familiarity with APIs, webhooks, and data integrations. Working knowledge of SQL or Python is preferred.
- Experience testing, monitoring, troubleshooting, and documenting workflows that others depend on.
- Ability to manage multiple builds, communicate tradeoffs, and explain technical workflows to non-technical partners.
- Proactive ownership and sound judgment when handling ambiguous requirements or operational issues
#LI-Onsite
#[LI-KP2]
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
Standard company text repeated across Ethos Life's postings is omitted here.