Workplace Experience - New York
Lead the workplace experience at ElevenLabs' New York office, enhancing employee culture and managing daily operations.
Posted by employer 6 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 15 hours ago
What you'll build
- Serve as the main point of contact for the office
- Manage all day-to-day workplace logistics
- Partner with building management to maintain facilities
- Coordinate logistics for internal and external events
- Partner with People Ops to improve onboarding experience
Must have
- Proven track record in shaping an exceptional workplace environment
- Exceptional interpersonal and communication skills
Nice to have
- Experience designing and executing engaging internal events
- Experience curating an inspiring physical workspace
Practical constraints
- Full-time presence (5 days a week)
AI in the day-to-day
We use AI to move faster with higher-quality results across the whole company.
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Workplace Experience lead at ElevenLabs, the individual is responsible for managing the daily operations of the New York office, ensuring a high-quality workplace environment that enhances employee satisfaction. Key skills include strong interpersonal communication, vendor management, and a proactive approach to problem-solving, with a focus on creating a welcoming and efficient workspace. This position is ideal for someone with a background in hospitality or workplace management who thrives in fast-paced, high-visibility settings. The role also offers the chance to shape the office culture and support a growing team in a leading AI company.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze November 7, 2026. Last confirmed on ElevenLabs's careers page November 9, 2026.
- This exact title is also open at 1 other location at ElevenLabs: New York.
Quick facts
- Is the Workplace Experience - New York role remote?
- No — this is an on-site role in New York.
- Where is the role based?
- ElevenLabs is hiring for this position in New York.
- What seniority level is this role?
- ElevenLabs targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Workplace Experience - New York role at ElevenLabs.
From the original posting
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
This is an exciting opportunity to anchor ElevenLabs' New York office -our second-largest hub. As Workplace Experience lead for our SoHo space, you'll be the go-to person for our rapidly growing US team and a central hub for the New York AI community.
You'll own the day-to-day workplace experience: keeping operations running smoothly, maintaining white-glove standards, and driving initiatives that elevate employee experience, optimize costs, and scale our infrastructure as we grow. You'll ensure our office is a place where people love to work. This fully in-office role is based in SoHo with on-site presence.
Perfect for a proactive, high-energy individual who thrives at the center of the action and wants to grow their career in a fast-paced AI company.
In this role, you will:
Be the Hub & Culture Driver: Serve as the main point of contact for the office, welcoming guests, leading onboarding, and boosting team culture through curated food/beverage programs, social rituals, and office perks.
Run Daily Operations & Vendors: Manage all day-to-day workplace logistics—including cleaning, maintenance, security, and shipping—while owning vendor relationships from contract negotiations to performance management.
Optimize Space & Landlord Relations: Partner with building management to maintain facilities, establish white-glove service standards, and manage ongoing space planning, floor plans, and seating charts to support a growing team.
Support Events & VIP Visitors: Coordinate logistics for internal and external events—such as AI hackathons, team offsites, and all-hands meetings—while ensuring a high-touch, premium experience for visiting executives and clients.
Own Onboarding & Internal Comms: Partner with People Ops to continuously improve the local onboarding experience (tours, swag), manage all office-related communications, and maintain clear SOPs and workplace documentation to ensure a seamless experience as the team grows.
Requirements
Location & Presence: Based in New York, with a full-time presence (5 days a week) acting as the visible host, culture champion, and heartbeat of our office space.
Workplace Experience Mindset: Proven track record in shaping an exceptional, hospitality-driven workplace environment. Thrives in dynamic, high-visibility settings where empathy, polish, and sound judgment elevate the day-to-day employee journey.
High-Touch Stakeholder Engagement: Exceptional interpersonal and communication skills, comfortable acting as a gracious ambassador for the company across all levels—from welcoming clients and candidates to partnering closely with senior executives and legal partners.
Frictionless Workflow & Innovation: A proactive, human-centered approach to problem-solving, with a knack for anticipating team needs, eliminating daily workplace friction, and introducing modern workplace rituals and processes that enhance productivity.
Culture, Community & Connection: Passion for community building, with hands-on experience designing and executing engaging internal events, celebrations, and employee touchpoints—all while negotiating effectively with vendors to deliver premium, memorable experiences sustainably.
Environment & Vendor Stewardship: Experience curating an inspiring, seamless physical workspace—partnering with building management and premium vendors to ensure facilities, amenities, and office resources actively support team comfort, focus, and productivity.
Why this role?
This is an exciting opportunity to lead workplace experience at one of the world’s top AI companies. You’ll have the autonomy to shape our local culture, scale a critical hub, and directly impact how our team and the broader AI community experience ElevenLabs every day.
Standard company text repeated across ElevenLabs's postings is omitted here.