Join Intercom as a Commercial Account Executive to drive growth and customer success with AI-powered solutions.
Posted by employer 1 day ago
First seen on Joblaze 19 hours ago
Last verified on the company career page 19 hours ago
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Commercial Account Executive at Intercom, the individual is responsible for driving growth by acquiring new clients and expanding relationships with existing customers, leveraging the AI capabilities of Fin. Key skills include a strong background in SaaS sales, fluency in German, and the ability to navigate complex sales cycles while articulating technical solutions. This position is suited for someone with at least two years of experience in a quota-carrying role, particularly those who thrive in fast-paced environments and have a keen interest in AI technology.
Quick facts
- Is the Account Executive, Commercial (German) role remote?
- It's hybrid — Intercom expects some on-site time in Dublin, Ireland.
- How much experience is required?
- At least 2 years of relevant experience for this Account Executive, Commercial (German) role.
- Where is the role based?
- Intercom is hiring for this position in Dublin, Ireland.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, SaaS.
- What seniority level is this role?
- Intercom targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Account Executive, Commercial (German) role at Intercom.
From the original posting
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What's the opportunity?
As a Commercial/Small Business Account Executive, you’ll be at the forefront of growth. You’ll own both sides of your territory: winning new logos and growing a portfolio of existing customers to realize the full power of Fin. We’re building a world-class sales organization that is fast, ambitious and driven, and the road ahead is very exciting.
This is a seat at the center of the biggest shift selling has seen in decades. You’ll be selling AI agents to fast-growing businesses rethinking how their entire customer experience works, so the conversations are strategic, technical and interesting. You’ll also use AI every day to run your own territory, from qualification to research to how you run a deal. You won’t just talk about the technology, you’ll work with it.
At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking customers to make Fin the heartbeat of their business. That takes salespeople who can think bigger, move faster and win with integrity. We invest deeply in every seller’s growth, and development is built into how we promote, learn and lead. In a high-velocity environment that rewards ownership, creativity and ambition, you’ll find room to stretch, influence and make your mark.
What will I be doing?
- Lead the growth and adoption of Fin across your Small Business territory, with both new prospects and existing customers
- Manage the full new business sales cycle, from prospecting to close, through a highly consultative approach
- Own and grow a portfolio of existing customers, driving expansion, retention, renewals and long-term loyalty
- Engage key buyer personas to uncover pain points, position AI-driven solutions and tie Fin directly to business impact
- Build data-backed territory and account plans that target new logos, upsell, cross-sell and multi-business-unit expansion
- Manage a high volume of deals, including complex six-figure opportunities across new and existing business
- Articulate Fin’s value and differentiation using Command of the Message and MEDDPICC. If these are new to you, you’ll be trained on them
- Run your business with discipline through QBRs, territory planning, and weekly and monthly forecasting across new business and renewal pipeline
- Track and communicate the metrics behind your growth, including retention, adoption and platform expansion
- Partner with Sales Leaders, Sales Engineers, Customer Success and the wider solutions team to win flagship logos and grow strategic accounts
- Bring the voice of the customer to R&D, Product and Marketing, turning real customer needs into product innovation and GTM alignment
- Stay at the cutting edge of AI using the best internal tooling and enablement in the market
- Raise the bar for the team by mentoring peers and sharing winning plays
What skills do I need?
- 2+ years in a quota-carrying closing role selling SaaS or DBaaS, with a track record of meeting and exceeding quota
- Business-level fluency in German
- Experience winning new business and managing a book of existing customers through retention, renewals and expansion. Strong experience in one with a clear appetite for the other is also welcome
- Experience, passion and success in outbound prospecting
- Proven success navigating procurement, complex renewals and senior decision makers
- Experience selling products with technical complexity or thorough implementation
- AI fluency or a deep interest in AI tooling, with the ability to turn technical capability into customer value
- Energized by working in a fast-moving, evolving organization across inbound, outbound and existing customer opportunities
Bonus skills & attributes
- Experience selling AI-powered products
- Sharp written and verbal communication, adapted to senior stakeholders and technical teams alike
- A trusted-advisor mindset, building long-term partnerships across multiple levels of complex organizations
- Demonstrated leadership and influence within your team and across functions
- A growth mindset, intellectual curiosity and ambition
Standard company text repeated across Intercom's postings is omitted here.