How much experience is required?

3–5 years of relevant experience for this Account Executive, Mid-Market role.

What's the tech stack?

Joblaze extracted these technologies from the posting: CcaaS, SaaS, UCaaS.

What seniority level is this role?

Dialpad targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Account Executive, Mid-Market role at Dialpad.

Account Executive, Mid-Market at Dialpad

Joblaze summary

In the role of Account Executive for Mid-Market at Dialpad, the individual will manage the entire sales process, transforming medium-sized business prospects into active clients. Key skills include 3-5 years of sales experience, particularly in SaaS, and the ability to navigate complex deal cycles involving multiple stakeholders. This position is ideal for someone with a strong sales background who thrives in dynamic environments and is eager to leverage AI-driven solutions to address client challenges. Dialpad emphasizes a culture of curiosity and ambition, making it a fitting place for driven professionals.

Joblaze insights

Listed 10 days ago on Joblaze — tracked directly from Dialpad's career page.
Dialpad has 94 other open roles including Corporate Counsel, Product & Privacy, Sr. Partner Marketing Manager, Technical Support Engineer, Platinum.
1514 active SaaS roles on Joblaze right now.
11 active CcaaS roles on Joblaze right now.
8 active UCaaS roles on Joblaze right now.
Typical SaaS salary we track runs $115,000–$207,000 (median $150,000, across 647 roles). See SaaS salary trends

Quick facts

How much experience is required?: 3–5 years of relevant experience for this Account Executive, Mid-Market role.
What's the tech stack?: Joblaze extracted these technologies from the posting: CcaaS, SaaS, UCaaS.
What seniority level is this role?: Dialpad targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Account Executive, Mid-Market role at Dialpad.

From the original posting

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems that affect everyone around the world. Every business benefits from Dialpad.

Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position reports to the RVP, Japan Sales.

What you’ll do

Own the entire sales process, including converting leads into a workable pipeline.
Build strategic prospecting campaigns and sequencing to source your own opportunities.
Manage and close complex transactions involving multiple internal and external stakeholders.
Own your key deal reviews, forecasts, and professional career roadmap.

Skills you’ll bring

3-5 years of sales experience in an ever-changing environment.
Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.
Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Account Executive, Mid-Market

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