Account Manager, Commercial (North America)
Join Fal.ai as an Account Manager to drive customer success and revenue growth in a rapidly scaling AI company.
Posted by employer 1 year ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Visa
- Sponsorship available
Not disclosed in this posting: years of experience.
Benefits
Joblaze summary
The Account Manager at Fal.ai is responsible for nurturing customer relationships, managing contract renewals, and driving account growth through strategic engagement. This role requires expertise in SaaS account management, particularly within AI platforms, along with strong negotiation and communication skills. It is well-suited for individuals with a background in customer success who can effectively manage multiple accounts while articulating the value of Fal's offerings. Fal.ai is a rapidly growing company focused on transforming enterprise AI adoption, making this position pivotal in shaping customer experiences.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on Fal's careers page November 12, 2026.
- Salary band is below the typical range for Sales/Marketing roles (median ~$142,000).
- Starts above 35% of 86 comparable mid sales/marketing roles in United States that list Salesforce we track (median $108,000 across 47 companies). See Salesforce salary trends
- Salesforce appears in 8.5% of 1747 comparable mid sales/marketing roles in United States; Apollo appears in 0.3% of 1747 comparable mid sales/marketing roles in United States.
Quick facts
- Is the Account Manager, Commercial (North America) role remote?
- No — this is an on-site role in San Francisco.
- What's the salary range?
- Fal lists $91,000–$105,000 for this role.
- Where is the role based?
- Fal is hiring for this position in San Francisco.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Apollo, Gong, Hex, Salesforce, Slack.
- Does Fal sponsor work visas for this role?
- Yes — the posting indicates visa sponsorship is available for the right candidate.
- What seniority level is this role?
- Fal targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Account Manager, Commercial (North America) role at Fal.
From the original posting
About the Role
The Commercial Account Management team at Fal.ai plays a pivotal role in ensuring long-term customer success and revenue growth. We manage the customer relationship, including renewal and recontracting process—focusing on customer success, retention, expansion, and delivering a best-in-class experience for our customers.
We’re looking for an Account Manager to own the customer relationship, identify new workloads, evangelize the product, and manage all contracts within our Commercial segment. The account manager will drive both retention and expansion through strategic engagement and disciplined execution. This role is ideal for someone who thrives at the intersection of customer success, commercial negotiation, and operational excellence.
What You’ll Do
Drive Retention & Growth: Lead renewal and recontracting cycles to secure on-time renewals, increase customer commitments, and expand account value.
Understand Customer Value: Articulate Fal.ai’s platform impact, use cases, and ROI to reinforce customer outcomes and strengthen relationships.
Own the Contract Lifecycle: Manage renewals end-to-end—from initial outreach and negotiation through signature and execution.
Expand and Grow Accounts: Partner with customers to evangelize new Fal capabilities and identify additional workloads
Forecast & Report Accurately: Maintain disciplined forecasting practices and ensure up-to-date data in all sales and reporting tools.
Execute & Improve Playbooks: Follow established sales motions while refining and personalizing outreach strategies to maximize efficiency and results.
Technologies You’ll Use. Salesforce • Slack • Hex • Gong • Apollo
Requirements/Nice to have:
Experience in a SaaS renewals, customer success, or account management role with a quota or measurable retention target.
Background in AI Platforms or data infrastructure is a strong plus.
Skilled in negotiation, deal structuring, and contract management, including legal and security reviews.
Proven ability to manage customers, identify additional workloads, and handle contact negotiations.
Strong communicator who builds trusted relationships and understands customer business drivers.
Organized multitasker with the ability to manage a large book of renewals efficiently.
Salesforce proficiency is required.
Collaborative mindset—open to feedback and eager to help improve internal processes and customer outcomes.
What we offer at fal
Interesting and challenging work
Competitive salary and equity
A lot of learning and growth opportunities
We are currently hiring in downtown San Francisco.
We offer visa sponsorship and will help you relocate to San Francisco.
Health, dental, and vision insurance (US)
Regular team events and offsites
Compensation
105k-$120k base + $45k-50k variable -150k-170k OTE + equity + comprehensive benefits package
Standard company text repeated across Fal's postings is omitted here.