Client Success Manager
Create unparalleled client experiences and drive revenue growth as a Client Success Manager at Array in the fintech space.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
What you'll build
- Manage and grow a portfolio of high-value accounts
- Take ownership of clients throughout all phases of their relationship
- Proactively problem solve for clients
- Identify and lead complex growth opportunities
- Work cross-functionally with Product, Marketing, and Deployment teams
Must have
- 3+ years of experience in B2B Client Success roles
- Proven track record of managing and expanding high-impact relationships
- Exceptional interpersonal skills
- Entrepreneurial mindset
- Knowledge of the financial industry
Nice to have
- Understanding of unique growth opportunities and challenges facing financial institutions
- Belief that AI is reshaping work
AI in the day-to-day
Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Client Success Manager at Array, the individual is responsible for managing a portfolio of high-value accounts, focusing on understanding client objectives and driving revenue growth through tailored strategies. Key skills include a strong background in B2B client success, particularly in the financial sector, along with exceptional interpersonal abilities to foster and expand strategic relationships. This position is well-suited for someone with at least three years of experience in client management and a proactive, entrepreneurial mindset. Array's remote-first culture emphasizes collaboration across teams to deliver innovative solutions that meet client needs.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 15, 2026. Last confirmed on Array's careers page October 31, 2026.
- Salary band is below the typical range for Management roles (median ~$170,000).
- Starts above 11% of 177 comparable mid management roles in United States we track (median $120,900 across 92 companies).
Quick facts
- Is the Client Success Manager role remote?
- Yes — Array lists this as a fully remote position.
- What's the salary for this Client Success Manager role?
- Array lists a starting salary of $80,000.
- How much experience is required?
- At least 3 years of relevant experience for this Client Success Manager role.
- What seniority level is this role?
- Array targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Client Success Manager role at Array.
From the original posting
As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts. You will drive revenue growth from Array’s existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.
CSMs work collaboratively with product, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.
You will:
- Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals.
- Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
- Proactively problem solve for your clients by resolving or anticipating issues
- Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
- Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals.
- Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
- Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.
You have:
- 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR.
- A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector.
- Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
- An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
- Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
- A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.
Pay Transparency: $80,000+ for base salary, depending on experience.
Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.
Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.
Standard company text repeated across Array's postings is omitted here.