Is the Consumer Operations, Program Manager role remote?

It's hybrid — Stripe expects some on-site time in New York, NY.

What's the salary range?

Stripe lists $150,301–$210,600 for this role.

How much experience is required?

5–5 years of relevant experience for this Consumer Operations, Program Manager role.

Where is the role based?

Stripe is hiring for this position in New York, NY.

What's the tech stack?

Joblaze extracted these technologies from the posting: CRV, Salesforce, SQL, Case Studio.

What seniority level is this role?

Stripe targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Consumer Operations, Program Manager role at Stripe.

Consumer Operations, Program Manager at Stripe

Joblaze summary

In the role of Consumer Operations Program Manager at Stripe, the individual will lead cross-functional teams to define and implement operational requirements for new products and features, focusing on enhancing the consumer experience. Key skills include proficiency in SQL for data analysis, project management, and experience with CRM platforms like Salesforce. This position is ideal for someone with significant operations experience who can navigate complex projects and advocate for user needs. Stripe's mission to improve the global economy adds a unique dimension to the work environment.

Joblaze insights

Listed 7 days ago on Joblaze — tracked directly from Stripe's career page.
Stripe has 567 other open roles including Account Executive, Enterprise Platforms, Tier 2 Grower, Account Executive, Product Sales - Money Management ASEAN, Account Executive, Product Sales- Money Management ANZ.
1167 active SQL roles on Joblaze right now.
562 active Salesforce roles on Joblaze right now.
Salary band is below the typical range for Management roles (median ~$181,016).
Pays more than 50% of the 614 salaried SQL roles we track (median $152,000).

Quick facts

Is the Consumer Operations, Program Manager role remote?: It's hybrid — Stripe expects some on-site time in New York, NY.
What's the salary range?: Stripe lists $150,301–$210,600 for this role.
How much experience is required?: 5–5 years of relevant experience for this Consumer Operations, Program Manager role.
Where is the role based?: Stripe is hiring for this position in New York, NY.
What's the tech stack?: Joblaze extracted these technologies from the posting: CRV, Salesforce, SQL, Case Studio.
What seniority level is this role?: Stripe targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Consumer Operations, Program Manager role at Stripe.

From the original posting

Consumer Operations, Program Manager - Stripe, LLC - New York, NY

Who we are

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments.
Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows.
Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience.
Develop customer support strategies and implement tools to enhance self-service options for users.
Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements.
Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs).

Who you are

Minimum requirements

Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following:

5 years experience pulling data, creating queries and analyzing large datasets using SQL.
4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.
1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes.
1 year experience coordinating feedback loops between end users, support teams and product teams.
1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements.
1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents.

Salary: $150,301 - $210,600/yr

This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% Telecommuting permitted

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY33 #LI-DNI