Joblaze summary

In the role of Customer Advocate at Apollo, the individual engages with customers through live chat and calls to drive sales and enhance client satisfaction. Key skills include a strong understanding of customer needs, effective communication, and the ability to manage multiple conversations in a fast-paced environment. This position is ideal for someone with 1-2 years of experience in customer-facing roles who is eager to leverage AI and automation to improve customer interactions. Apollo's culture emphasizes collaboration and continuous improvement, making it a fitting environment for proactive and adaptable professionals.

Joblaze insights

Listed 6 days ago — first seen on Joblaze October 31, 2026. Last confirmed on Apollo's careers page November 6, 2026.

Quick facts

Is the Customer Advocate role remote?: No — this is an on-site role in Office, Philippines.
How much experience is required?: 1–2 years of relevant experience for this Customer Advocate role.
Where is the role based?: Apollo is hiring for this position in Office, Philippines.
What seniority level is this role?: Apollo targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Advocate role at Apollo.

From the original posting

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

The Role:

Apollo.io is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat and calls interactions.

This is a dynamic opportunity for someone who is both a product expert and a strategic seller—someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint.

Daily Responsibilities:

Drive revenue through live chat and calls by identifying buying signals, delivering persuasive product insights, and converting interest into sales
Go above and beyond to ensure client satisfaction and success at all times
Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo
Proactively upsell and cross-sell relevant product features that match the customer’s business goals
Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs
Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence
Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates
Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience

Minimum Qualifications

Have at least 1- 2 years of experience working in a customer-facing role (support, sales, retail, or similar)—you love helping people and guiding conversations.
Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
Customer centric - working to understand the questions that customers ask to help them resolve their business.
Clear and confident written communication skills, especially in live chat or email settings.
Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.

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Customer Advocate

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