Customer Success Manager
Drive client success and growth for a leading legal tech company with a focus on AI solutions.
Posted by employer 6 months ago
First seen on Joblaze 22 hours ago
Last verified on the company career page 22 hours ago
Skills & Technologies
What you'll build
- Ensure high adoption, retention, and expansion of Eve's solutions
- Enable teams at firms using Eve in 90 days or less
- Achieve 90% Case/Matter utilization
- Generate 5+ annual case studies showcasing ROI
- Provide client feedback to inform product roadmap development
Must have
- Comprehensive knowledge of law firm operations
- Mastery of legal tech solutions
- Strong analytical skills with expertise in legal-specific metrics
- Excellent project coordination and communication skills
- Creative problem-solver
Nice to have
- 5+ years of Customer Success experience
- Strong understanding of legal tech or SaaS industry
- Proven acumen around planning and managing a large book of business
- Excellent communication skills
- Eagerness to learn and adapt
AI in the day-to-day
We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Customer Success Manager at Eve focuses on ensuring law firms effectively adopt and utilize the company's legal technology solutions, aiming for high client satisfaction and retention rates. Key skills include a deep understanding of legal operations, technical proficiency with legal tech, and strong analytical abilities to drive product engagement and demonstrate value. This role is suited for experienced professionals with a background in customer success, particularly within the legal tech or SaaS sectors, who can manage diverse client needs in a fast-paced environment.
Joblaze insights
- Listed today — first seen on Joblaze October 21, 2026. Last confirmed on Eve's careers page October 21, 2026.
- Salary band is below the typical range for Management roles (median ~$170,000).
- Starts above 22% of 46 comparable mid management roles in United States that list AI/ML we track (median $146,800 across 29 companies). See AI/ML salary trends
- AI/ML appears in 18.3% of 459 comparable mid management roles in United States; SaaS appears in 3.1% of 459 comparable mid management roles in United States.
Quick facts
- Is the Customer Success Manager role remote?
- Yes — Eve lists this as a fully remote position.
- What's the salary range?
- Eve lists $120,000–$165,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Customer Success Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, SaaS, legal tech.
- What seniority level is this role?
- Eve targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager role at Eve.
From the original posting
About Eve
Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.
What You'll Do:
- Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.
- Onboarding: Enable teams at firms using Eve in 90 days or less.
- Maximize Product Utilization: Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features.
- Demonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly.
- Contribute to Product Evolution: Provide client feedback to inform product roadmap development.
- Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support.
What We're Looking For:
- Legal Industry Expertise: Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
- Technical Proficiency: Mastery of legal tech solutions, especially Eve's products, with ability to explain complex concepts to non-technical professionals.
- Data Analysis and Reporting: Strong analytical skills with expertise in legal-specific metrics and ability to present insights effectively.
- Project Management and Communication: Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges.
- Problem-Solving and Adaptability: Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes.
- Networking and Industry Engagement: Strong relationship-building skills with willingness to travel for client visits and industry events.
Preferred Qualifications:
- 5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts
- A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus).
- Proven acumen around planning and managing a large book of business in a fast-paced environment.
- Excellent communication skills and the ability to present complex information across various stakeholders.
- An Eagerness to learn, adapt, and bring creative solutions to client needs
The range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales bonuses target and annual base salary for the role.
Benefits
*In office employees onlyEve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter.
Standard company text repeated across Eve's postings is omitted here.