CX Trainer
Join Ethos Life as a CX Trainer to enhance employee training programs in a growing life insurance technology company.
Posted by employer 3 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 7 hours ago
What you'll build
- Assess current training programs
- Conduct needs analysis
- Coach new employees
- Provide tracking/reporting to management
- Ensure training materials are up-to-date
Must have
- 3+ years of experience in Call Center, Training & Development, and/or Leadership
- 3+ years of experience in training and development
- Strong communication skills - both oral and written
Nice to have
- Leadership training experience
- Extensive knowledge of Customer Service and Life Insurance
- Proven ability to build engaging and scalable training programs
Requirements
- Experience
- 3+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The CX Trainer at Ethos Life is tasked with developing and delivering training programs that enhance employee performance and ensure compliance with company policies. This role requires a strong background in customer service and call center operations, along with the ability to create engaging training materials and assess employee competencies. Ideal candidates will have at least three years of experience in training and development, making this position suitable for those with a solid foundation in leadership and customer service. Ethos Life is focused on transforming the life insurance experience, which adds a unique context to the training initiatives.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze October 17, 2026. Last confirmed on Ethos Life's careers page October 19, 2026.
Quick facts
- Is the CX Trainer role remote?
- No — this is an on-site role in Bangalore, India.
- How much experience is required?
- At least 3 years of relevant experience for this CX Trainer role.
- Where is the role based?
- Ethos Life is hiring for this position in Bangalore, India.
- What seniority level is this role?
- Ethos Life targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this CX Trainer role at Ethos Life.
From the original posting
About Ethos
About the role
Ethos is in search of a seasoned CX Trainer responsible for delivering and supporting training programs aimed at enhancing the efficiency and success of our employees. The ideal candidate will possess a background in Customer Service and/or call center operations. In this role, the Trainer will lead regular training sessions to uphold company policies and legal standards, with a key emphasis on the growth of new team members. Reporting directly to the Senior Manager of Customer Experience Strategy, this position plays a pivotal role in fostering a skilled and compliant workforce.
Duties and Responsibilities:
- Assess current training programs and make recommendations to improve their effectiveness
- Assess internal employee skill levels and competencies, by conducting needs analysis, monitoring participant progress during training, recommending program changes and tracking results
- Coach and monitor new employees to increase their effectiveness
- Administer progressive discipline to new employees regarding attendance and performance requirements, as needed
- Provide tracking/reporting to management on training program progress, new hire development, and course effectiveness
- Ensure all materials, programs, and solutions for training are up-to-date and relevant to current business practices and market standards.
Qualifications and Skills:
- 3+ years of experience in Call Center, Training & Development, and/or Leadership
- 3+ years of experience in training and development
- Leadership training experience, a plus
- College Degree or equivalent work experience
- Strong communication skills - both oral and written
- Extensive knowledge of Customer Service and Life Insurance a plus
- Proven ability to build engaging and scalable training programs (bonus if you've worked with tools like Lessonly or Notion)
- Ability to build curriculum and create engaging learning materials
- Excellent verbal and written communication
#LI-Onsite
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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
Standard company text repeated across Ethos Life's postings is omitted here.