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Director, Account Management, Sales SMB
Lead Braze’s SMB Account Management team, driving growth and retention for small and medium-sized businesses.
Posted by employer 2 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 week ago
AI in the day-to-day
We use AI-assisted tools at certain stages of our recruitment process.
Requirements
- Experience
- 8+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Director of Account Management at Braze, the individual will oversee a team of Account Managers focused on nurturing and expanding relationships with SMB clients. This position demands a strong background in SaaS sales, particularly in marketing technology, along with proven leadership skills to guide a medium-sized team. Ideal candidates will have extensive experience in managing client accounts across various sectors and a knack for cross-functional collaboration. Braze emphasizes a culture of teamwork and high standards, making it suitable for those who thrive in dynamic environments.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze September 9, 2026. Last confirmed on Braze's careers page November 4, 2026.
Quick facts
- How much experience is required?
- At least 8 years of relevant experience for this Director, Account Management, Sales SMB role.
- What seniority level is this role?
- Braze targets director candidates for this position.
- Is this full-time or contract?
- Full-time for this Director, Account Management, Sales SMB role at Braze.
From the original posting
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
WHAT WE’RE LOOKING FOR
As the leader of Braze’s SMB Account Management team, you will be responsible for a growing team of Account Managers. This is a management SaaS sales role which requires a high level of experience managing a medium sized team. Strong candidates will have experience working with a wide variety of clients in multiple verticals ranging from startups to established, small and medium sized companies. In addition, experience selling a marketing automation, CRM, email, or analytics solution is highly preferred.
Strong candidates will have experience working SMB clients, as well as the ability to coach and lead a team of Account Managers growing and retaining SMB and mid market customer relationships.
WHAT YOU’ll DO
The Director of Account Management is a SaaS sales role requiring proven experience and performance managing a team of up to 8 Account Managers. This leader will continue to shape and scale Account Management across EMEA through upsells and renewals, and collaborate with all customer facing teams across the org.
WHAT YOU HAVE
- Minimum of 8 years of proven experience within Sales for Mobile or Marketing Technology required
- At least 3 years of experience managing a regional team of Commercial / Mid-market Sales executives or Account Managers
- Ability to work cross-functionally with Marketing, Integrations/Onboarding, Customer Success, and Sales Operations
- Exemplary leadership skills and dedication to the success and growth of team members
- Ability to shape, influence and execute operational processes
- Outstanding verbal, written and stand-up presentation skills
- Up-to-date on digital trends, especially within the customer experience realm
- Proven success navigating large organizations and ability to quickly identify the decision makers and decision-making process for large SaaS investments
- Understanding the hands-on culture of a smaller enterprise sales organization
WHAT WE OFFER
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