Own end-to-end onboarding for lower-segment accounts, ensuring rapid deployments and product adoption in a hybrid role based in Mexico City.
Posted by employer 1 day ago
First seen on Joblaze 6 hours ago
Last verified on the company career page 6 hours ago
What you'll build
- Own a structured onboarding journey for lower-segment accounts
- Deliver Spanish-language enablement covering product setup
- Configure standard integrations and features using playbooks
- Track and report implementation KPIs and document project artifacts
- Run multi-customer cohorts to increase throughput
Must have
- Strong written and verbal communication; English proficiency required
- 2+ years in implementation, onboarding, or customer-facing delivery roles
- Experience executing standardized, remote implementations
- Strong project management skills
- Technical aptitude to guide configuration and troubleshoot issues
- Customer-centric mindset
Requirements
- Experience
- 2+ years
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation.
Joblaze summary
The Implementation Consultant at Motive is responsible for managing the onboarding process for lower-segment accounts, ensuring efficient deployments that enhance product adoption. This role requires strong project management skills and technical aptitude to configure integrations and deliver training in Spanish. Ideal candidates have at least two years of experience in customer-facing roles, particularly in high-volume environments, and possess a customer-centric mindset. The position involves collaboration with various teams to streamline processes and improve customer satisfaction.
Joblaze insights
- Listed today — first seen on Joblaze October 7, 2026. Last confirmed on Motive's careers page October 7, 2026.
- This exact title is also open at 1 other location at Motive: Hybrid - Islamabad & Lahore; Pakistan - Remote.
Quick facts
- Is the Implementation Consultant role remote?
- It's hybrid — Motive expects some on-site time in Mexico City, Mexico.
- How much experience is required?
- At least 2 years of relevant experience for this Implementation Consultant role.
- Where is the role based?
- Motive is hiring for this position in Mexico City, Mexico.
- What seniority level is this role?
- Motive targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Implementation Consultant role at Motive.
From the original posting
Who we are:
Visit gomotive.com to learn more.
About the Role:
The Implementation Consultant will own end-to-end onboarding for lower-segment accounts, ensuring rapid, repeatable deployments that drive time-to-value and product adoption.
Based in Mexico, this role supports a portfolio of SNB, CMRL and MM customers, delivering standardized implementation plans, training, and configuration guidance remotely.
You’ll partner closely with Support, Sales, and Customer Success to reduce deployment friction, improve activation rates, and ensure customers achieve measurable outcomes aligned to Motive’s best practices.
Success in this role is measured by on-time go-lives, activation and adoption KPIs, implementation CSAT, and handoff quality to post-implementation teams.
What You'll Do:
- Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
- Deliver Spanish-language enablement (live sessions and recorded modules) covering product setup, workflows, and troubleshooting.
- Configure standard integrations and features (e.g., user roles, device provisioning, alerting, reporting templates) using repeatable playbooks.
- Proactively manage timelines, risks, and dependencies; escalate blockers and drive clear resolution paths.
- Track and report implementation KPIs (milestone completion, activation, user engagement) and document project artifacts for handoff.
- Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction.
- Collaborate with Sales and Customer Success to align scope, set expectations, and ensure smooth transitions post go-live.
- Capture customer feedback to inform product improvements and refine implementation playbooks for scale.
What We're Looking For:
- Strong written and verbal communication; English proficiency required for internal collaboration.
- 2+ years in implementation, onboarding, or customer-facing delivery roles, preferably with SMB or high-volume segments.
- Experience executing standardized, remote implementations with clear timelines and measurable outcomes.
- Strong project management skills: planning, prioritization, stakeholder communication, and risk management.
- Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions.
- Customer-centric mindset with the ability to simplify complex concepts and drive adoption through practical training.
- Data-driven approach to track KPIs and continuously improve processes; comfortable working in CRM, ticketing, and documentation tools.
- Growth-oriented, organized, and resilient—thrives in fast-paced environments and context-switching across multiple accounts.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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Standard company text repeated across Motive's postings is omitted here.